*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system › Horn
The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.
Oct 12, 2018 · 108,000 milesSteering
I pressed the steering wheel to activate the HORN. The HORN did not work. My VW dealer (Valenti VW, Watertown, CT) after 1.5 hours determined the the spring on the steering wheel that activates the horn and possibly the airbag is broken. The spring is broken and is back ordered since 12/20/2021. VW IS ACUTELY AWARE OF THIS ISSUE AND EXTENDED THE WARRANTY TO 10 years and 100,000 miles. This is a very serious safety issue.
Dec 20, 2021Electrical system › Seat heater › MatFire1 injury
The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the incident, a burning odor was present inside the vehicle. The fire department was called to the scene and the electrical wire to the seat was deactivated.…
Jun 26, 2021 · 50,000 milesAir bags
IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.
Nov 23, 2020 · 22,000 milesUnknown or other
THE SUNROOF STARTED FALLING APART WHEN MY CAR WAS A PROXIMITY 45000 MILES, AND I REPORTED, AND CALL TO VW CUSTOMERS SERVICE ROR SEVERAL TIMES FIX THE PROBLEM, AND THEY DENY TO DO THIS. FINALLY. I HAD TO DO ONOT MY OWN, BUT WHAT I LEARNED TROUGH ONE OF MY FRIENDS, IS THAT EXIST A RECALL FOR THAT. I WILL APPRECIATE IF YOU CONFIRM THIS FOR ME - THE SECOND ISSUE IS THE REAR CAMERA DIDN'T WORK PROPERLY WHEN MY CAR WAS 40000 MILES. I REPORTED THIS CASE SEVERAL TIMES, AND I DID THE SAME PROCESS CALLING CUSTOMERS SERVICES, AND THEY TOLD ME THAT THE POSSIBLE DAMAGE IS A CONSEQUENCE OF , MANUFACTURE, AND THEY FIXED 3 TIMES SAME PROBLEM. I PAI'D FROM MY PACKAGE, AND WHAT I LEARNED IS THAT EXIST A…
Jun 10, 2016Air bags › Frontal › Driver clockspring/spiral cassette
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO HAMILTON VOLKSWAGEN (2200 NJ-33, HAMILTON SQUARE, NJ 08690, 609-587-76000) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED. THE CLOCKSPRING WAS NOT REPLACED. THE MANUFACTURER STATED THAT THE CLOCKSPRING WAS ALREADY REPLACED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 904,502.
Oct 3, 2019 · 904,502 milesAir bags
TAKATA RECALL ON 10/19/18 I TOOK MY CAR TO THE DEALERSHIP SO THAT THEY COULD INSTALL THE NEW AIRBAG INFLATOR KIT DUE TO THE RECALL. A FEW DAYS LATER I NOTICED MY HORN WAS NOT WORKING. I RETURNED TO THE DEALERSHIP ON 11/9/18 ONLY TO BE TOLD I NEED TO REPLACE THE ENTIRE AIRBAG BECAUSE THE BRACKETS CONNECTING TO THE AIRBAG ARE NOT SENDING A GOOD SIGNAL TO THE HORN. HOWEVER I WENT ONLINE AND ONE OF THE ITEMS CLEARLY CALLED OUT WITH THE RECALL IS "DO NOT PULL ON THE HORN SWITCH FEED PIGTAIL WIRE TO DISENGAGE THE CONNECTOR FROM THE DRIVER AIRBAG HOUSING OR TO DISCONNECT THE HORN SWITCH TO STEERING WHEEL WIRE HARNESS CONNECTION. IMPROPER PULLING ON THIS PIGTAIL WIRE OR CONNECTION CAN RESULT IN…
Oct 19, 2018 · 45,408 milesAir bags
I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED THE CAR OFF ON OCTOBER 16TH AT 9 AM FOR AN 9:15 APPOINTMENT, THEY CALLED AROUND 11 AM SAYING THE CAR NEEDED $700 PLUS TO REPAIR THE HORN, IGNITION LOCK,…
Oct 16, 2018 · 90,000 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.