*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Steering
Description of Safety Defect: I purchased this 2018 Chevrolet Silverado 2500HD from Carvana. Within 14 days of vehicle delivery, an authorized, in-network warranty repair facility (Monro) diagnosed a critical safety defect in the steering linkage, identifying failed outer tie rod ends and a failed pitman arm. Carvanaâs warranty administrator, SilverRock (Claim C102648992), acknowledged the structural steering failure by approving the pitman arm and idler arm replacement but explicitly denied the required tie rod ends, claiming "no failure." The vehicle has since been released back to me with the failed tie rod ends still installed. On this heavy-duty truck, the steering linkage has now…
Sep 20, 2026Air bagsCrash
Vehicle displays airbag deployment codes, airbag sound was heard, airbag agent smell is present yet no airbags were deployed in the vehicle. Yes it is available for inspection on request, it will be inspected by insurance adjusters in the next week.
Jul 7, 2026Engine
2018 Chevy Silverado 2500Diesel Duramax (63,000 miles & Garage kept) While pulling 37' camper on flat terrain, Push Rod bent and broke in half - violently shaking and missing; Engine was ruined. Engine light did not appear until after it started shaking. Luckily this happened before crossing over steep mountain where we would not have been able to get off road or control vehicle and camper behind us. Truck was towed to Chevy dealership; had to wait until 10 days to learn extent of damage. Repair cost was going to be $26,000 and though our truck's trade in value was $37000 before this event, we were offered just $12000 for trade in. Though we had been led to believe that a Chevy Duramax was…
Jun 14, 2026Air bags1 injury
Frontal driver airbag deployed spontaneously while vehicle was stopped at a stop sign. No collision or impact occurred. Deployment produced excessive smoke and heat. Minor burn to hand resulted from deployment.
Jun 24, 2026Fuel/propulsion system
The truck kept going into limp mode and when taken to the dealership it was found to have metal in the fuel. According to the report from the dealership they stated that this indicated the injection pump had come apart internally and sent metal throughout the system. It has since been repaired at a high cost to myself. The generation of truck made before mine had a recall for the same thing and I feel that they have not fixed the problem or it wouldn't have happened to my truck. Seems like a manufacturing defect. When in limp mode the truck does not operate at the speed limit required for highway driving. There was no indication prior to the failure.
Jan 14, 2026Electrical system
Rear defroster seemed to short circuit and over heated causing my back window to break. There was no warning, no light that alerted me to this going on. I had it inspected by a local Chevy dealership and they have indeed confirmed that it short circuited and caused the damage to my rear window. They also removed the fuse to prevent anything further from happening and told me it could have completely caught on fire.
Jan 26, 2026Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2018 Chevrolet Silverado 2500. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 92,985. While attempting to register the vehicle, it was discovered that the title mileage was approximately 215,000.
Dec 3, 2025 · 215,000 milesElectrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2018 Chevrolet Silverado 2500. The contact stated that while having a State Emissions Test performed on the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 75,200; however, it was discovered that on January 17,2024, the mileage was 265,005.
Jul 1, 2025 · 265,005 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
