2020 Dodge Durango recalls & problems

Recent owner complaints

• Oct 26, 2024Exterior lighting
  I'm here to report yet another Gen 3 Dodge Durango "racetrack" liftgate light assembly experiencing water/moisture ingress. This issue has been ongoing since the 2014 model year when the racetrack lighting was introduced. The issue is, overt time, water makes its way into the assembly, eventually causing one or more sections of the LED's to stop working. The failure of the assembly leads to reduced light directed from the rear of the vehicle outward, which in my opinion IS a safety issue in the dark. This assembly installed is over $1000.00 at a dealer, and the vehicle just looks trashy once the failure process begins. For the most part, it's not if but when this process will begin for a…
• Feb 17, 2026Exterior lighting
  Purchased in XXX from Tri Star Motors in [XXX] with approximately 18,000 miles on it. In XXX, I noticed some flickering on the passenger side racetrack light and water entrapment after a somewhat heavy snowfall. After some research, I removed the drain bolt and drained the water out. I left the drain bolt off so that water would not get trapped in it again. I have kept an eye on it to make sure the condensation dried up and keep monitoring for any issues with brake lights. So far, it has not affected my brake lights, rear view camera or back up lights. For the most part, it is just dimmed in that passenger lower side of the racetrack light itself and still flickers some. I do worry about…
• Aug 1, 2026Electrical system
  My entire lighting system in back of truck stopped working. The racetrack lighting system. The license plate lights done. I cannot drive the car at night because I will get pulled over. Dodge saying it is not covered under the extended warranty I purchased.
• Mar 26, 2026 · fireUnknown or other
  My 2020 Dodge Durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. The fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior components. The infotainment/radio area and electrical wiring sustained significant destruction, resulting in the vehicle becoming unsafe and unusable. After inspection, the dealership indicated that the radio or related electrical components may have overheated. The estimated repair cost was approximately $33,000 due to the extent of the electrical and interior damage.
• Apr 28, 2026Exterior lighting
  Tail light not working, was replaced, replacement also malfunctioning.
• Apr 28, 2026 · 1 injurySeats
  While driving normally, not in an accident, the active head restraint system failed and slammed into my head. If there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. This is absolutely ridiculous and unsafe.
• May 15, 2024Exterior lighting
  Back lights. Bottom of right is out and bottom left is starting to go out. Water collects inside the lights.
• Mar 4, 2026 · 77,528 milesAir bags
  The contact owns a 2020 Dodge Durango. The contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V280000 (Air Bags); however, the VIN was not under recall. The manufacturer was notified of the failure, and a case number was provided. The vehicle was not repaired. The failure mileage was 77,528.

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.

NHTSA defect investigations

• PE19014 · opened Sep 9, 2019 · closed Feb 25, 2026Active Head Rest Inadvertent Deployment
  The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat…