The 2014 Ford Flex has 4 safety recalls and 249 owner complaints on file with NHTSA. The most-reported problem area is steering (66 complaints).
Recalls4safety recalls
Complaints249filed by owners
Crashes · fires11 · 2reported in complaints
Injuries · deaths10 · 0reported in complaints
Safety recalls
Suspension › Rear
NHTSA recall 20V072000 · Feb 10, 2020 · 211,207 vehicles
Problem: Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Fix: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel system, gasoline › Delivery › Fuel pump
NHTSA recall 16V621000 · Aug 25, 2016 · 77,502 vehicles
Problem: Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Risk: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Fix: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Seats
NHTSA recall 14V710000 · Nov 7, 2014 · 113,418 vehicles
Problem: Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Risk: Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Fix: Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Problem: Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Risk: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Fix: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
2014 Ford Flex SUV FWD
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
★★★★★
Rollover risk
16.4%
Forward collision warning: Optional · Lane departure warning: No
2014 Ford Flex SUV AWD
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
★★★★★
Rollover risk
15.1%
Forward collision warning: Optional · Lane departure warning: No
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Flex FWD
20mpg combined
City / highway
18 / 25 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (S6) · Front-Wheel Drive · about $3,350/year to fuel
Flex AWD
19mpg combined
City / highway
17 / 23 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (S6) · All-Wheel Drive · about $3,550/year to fuel
Flex AWD
18mpg combined
City / highway
16 / 23 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (S6) · All-Wheel Drive · about $3,700/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Steering Electric power assist system; Steering wheel/handle bar
66
0
0
2
77,500 mi
Electrical system 12v/24v/48v battery; Body control module/bcm
57
1
1
1
57,000 mi
Fuel/propulsion system
46
0
0
1
62,098 mi
Suspension Front › Control arm
26
4
0
3
79,000 mi
Unknown or other
24
1
0
0
61,000 mi
Engine
22
0
2
0
72,600 mi
Structure Body; Body › Door
12
0
0
0
47,000 mi
Power train
10
3
0
1
65,000 mi
Seat belts
8
1
0
1
83,000 mi
Back over prevention Rearview system braking; Warnings
7
0
0
0
120,000 mi
Engine and engine cooling Exhaust system; Cooling system › Pump
6
1
0
1
29,700 mi
Service brakes
5
1
0
0
61,500 mi
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Jul 21, 2026Fuel/propulsion system Hello, I was driving my Ford Flex at 60mph yesterday with my 15 year old friend helping me move. The engine completely died for several seconds and continued running. That night the engine was idling rough which was a new symptom. Today, I made it to my destination and the car died, then it did not start after cranking. The Fuel pump module Aa8a-9d412-ca was faulty and now I am out $142+ from Ford to replace a part myself that is a known problem on the Ecoboost engines for this vehicle. This is a liability and I am seeking reimbursement for this known issue. Please issue a recall for this fuel pump module, everyone's safety is at risk that still has this faulty part installed that Ford has…
Jan 14, 2026Electrical system I noticed about 6 months ago, the Backup camera has been cutting out randomly, and has been getting worse. I noticed that there is a recall for 2015 - current models of Ford Flex for this issue. Not sure why the 2014 model isn't a part of the recall, as my car seems to be doing the exact thing described in the recall.
Sep 1, 2025Unknown or other BACK UP CAMERA IS DISABLED WHEN BACKING UP. IT IS NOT CONSISTENT WITH BACKING UP MAKING IT A SAFETY CONCERN. THE BEEPING SEEMS TO WORK BUT THE CAMERA WILL BE BLACK.
Feb 25, 2026Steering I was driving down a main road going 45 MPH when my steering wheel locked up and I got a message on my dash to service advanced steering. I was unable to turn my steering wheel in any direction and had to pull over in order to not be involved in a collision.
Aug 1, 2025 · 74,000 milesBack over prevention The contact owns a 2014 Ford Flex. The contact stated that while in reverse, the back over prevention camera displayed a black screen, and the message âCamera not Availableâ was displayed. The contact stated that turning off and restarting the vehicle, and waiting for the cellphone to connect to Bluetooth on the radio, the camera operated as needed and provided an image of the rear of the vehicle while reversing. The failure was intermittent. The vehicle was taken to a certified mechanic and diagnosed with a camera failure. The mechanic performed a troubleshooting of the camera and determined that the camera needed to be replaced. The manufacturer was not notified of the failure. The…
Jan 9, 2026 · fireElectrical system After reporting to work on [XXX], I discovered that the front of my vehicle was on fire. Emergency services were immediately contacted, and employees on site attempted to contain the fire using fire extinguishers. The fire department arrived shortly thereafter and successfully extinguished the fire. Despite these efforts, the vehicle was ultimately deemed a total loss. Later that day, my sister advised me to review footage from our Ring camera from that morning. The video shows visible sparks coming from underneath my vehicle prior to my departure. At that time, I drove approximately nine miles to work, unaware of any issue with the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF…
Dec 9, 2024Unknown or other BACKUP CAMERA FAILED Safety was put at risk because there was no functional camera while the vehicle was in reverse. Dealer confirmed backup camera failure. Dealer inspected the backup camera and determined it needed to be replaced. There were no warnings, messages, or other symptoms of the problem prior to the failure. Mileage 163,483 Replaced 12/31/2024
Nov 6, 2025Structure › Body I know that the 2015-2019 Ford Flex is being recalled for rear camera issues and "B" pillar mldgs. coming loose. My 2014 Flex has these same issues. What about earlier models?
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.