The 2015 Ford Flex has 4 safety recalls and 116 owner complaints on file with NHTSA. The most-reported problem area is back over prevention (34 complaints).
Recalls4safety recalls
Complaints116filed by owners
Crashes · fires0 · 2reported in complaints
Injuries · deaths1 · 0reported in complaints
Safety recalls
Back over prevention › Sensing system › Camera
NHTSA recall 25V695000 · Oct 13, 2025 · 1,448,655 vehicles · opened after NHTSA action (ODI)
Problem: Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driverâs view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Suspension › Rear
NHTSA recall 20V072000 · Feb 10, 2020 · 211,207 vehicles
Problem: Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Fix: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel system, gasoline › Delivery › Fuel pump
NHTSA recall 16V621000 · Aug 25, 2016 · 77,502 vehicles
Problem: Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Risk: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Fix: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Problem: Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Risk: If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Fix: Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
2015 Ford Flex SUV FWD
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
★★★★★
Rollover risk
16.4%
Forward collision warning: No · Lane departure warning: Optional
2015 Ford Flex SUV AWD
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
★★★★★
Rollover risk
15.1%
Forward collision warning: No · Lane departure warning: Optional
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Flex FWD
20mpg combined
City / highway
18 / 25 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (S6) · Front-Wheel Drive · about $3,350/year to fuel
Flex AWD
19mpg combined
City / highway
17 / 23 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (S6) · All-Wheel Drive · about $3,550/year to fuel
Flex AWD
18mpg combined
City / highway
16 / 22 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (S6) · All-Wheel Drive · about $3,700/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Back over prevention Sensing system › Camera
34
0
0
0
100,000 mi
Steering
19
0
0
0
69,000 mi
Fuel/propulsion system
18
0
1
0
28,500 mi
Electrical system
13
0
1
0
50,900 mi
Unknown or other
13
0
0
0
—
Power train Transfer case (4-wheel drive)
12
0
0
0
17,856 mi
Engine
11
0
2
0
24,000 mi
Suspension
7
0
0
0
—
Vehicle speed control
2
0
0
0
—
Visibility/wiper
2
0
0
0
—
Seats
1
0
0
1
—
Structure Body
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Oct 13, 2025 · 140,000 milesBack over prevention The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V69500 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera displayed an upside-down image. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was notified of the failure by phone. The failure mileage was 140,000.
May 15, 2015Unknown or other Backup camera doesn't work all the time
Apr 3, 2026Back over prevention The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part needed to complete the recall repair was not available. The contact stated that while reversing, the rearview camera became inoperable. The contact stated that the rearview camera image was blank with the "Camera Not Available" message, inverted or distorted with lines. The vehicle was taken to the dealer, where a rearview camera failure was diagnosed and camera replacement was required. The dealer confirmed that the parts were unavailable and offered to perform the repair at the contact's expense. The contact stated that the manufacturer…
Mar 1, 2021Back over prevention The contact owns a 2015 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image, a blue image, a distorted image, or the message âCamera Unavailableâ was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was notified several times of the failure, and the contact was informed that the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and the contact was…
Oct 7, 2025 · 82,000 milesBack over prevention The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 82,000.
Dec 15, 2024 · 130,000 milesBack over prevention The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse, the rear-view camera failed to display a clear image. The local dealer was contacted on a separate occasion, and the rearview camera was replaced; however, the failure reoccurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Oct 13, 2025 · 98,000 milesBack over prevention The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the part to be available. While in reverse, the back over prevention camera displayed an inverted image. However, within the past 3 months, the camera failed to operate as needed and displayed the message, âCamera Unavailableâ. The dealer was contacted several times. The dealer informed the contact that parts would be available in April and then stated June. The dealer most recently informed the contact that only Mustangs were…
Sep 22, 2023 · 100,000 milesBack over prevention The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera failed to display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was notified of the failure by phone. The failure mileage was approximately 100,000.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.