*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Structure › Body
TL* THE CONTACT OWNS A 2004 INFINITI Q45. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS CORRODED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE MANUFACTURER STATED THAT THEY WOULD NOT PAY FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT KEPT THE VEHICLE PARKED AND HAD NOT DRIVEN IT IN OVER TWO YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Aug 1, 2016Engine
TL* THE CONTACT OWNS A 2004 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE STALLED WHILE THE SERVICE ENGINE SOON WARNING LIGHT AND ANOTHER UNKNOWN LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAM POSITION SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000. THE VIN WAS NOT AVAILABLE.
Apr 8, 2017 · 111,000 milesEngine
I WAS DRIVING AND DASHBOARD LIGHTS CAME ON, THEN VEHICLE CUT OFF ON THE HIGHWAY. I ASSUMED IT WAS A BAD ALTERNATOR, BUT IT WAS A DEFECTIVE CRANK SENSOR. *TR
Sep 2, 2014 · 95,000 milesElectrical system
MY LOW BEAM HEADLAMP SYSTEM HAS NOW FAILED AT TWO SEPARATE TIMES, BOTH DURING NIGHTTIME DRIVING. THE FIRST WAS ON NOVEMBER 2, 2009, AT 37,600 MILES, THE LEFT HID BALLAST FAILED; NISSAN REPAIRED THE FAILURE UNDER WARRANTY ALTHOUGH ITS TIME-PORTION HAD EXPIRED. THE SECOND FAILURE WAS AT 47,600 MILES ON DECEMBER 1, 2011. NISSAN/INFINITI CONSUMER AFFAIRS WERE TOLD AND ACKNOWLEDGED THAT MILEAGE WARRANTY WAS NO-WHERE-NEAR EXPIRED - BUT TIME HAD - YET, TALKED AS THOUGH THEY WOULD HELP WITH THE REPAIR. THE QUID-PRO-QUO WAS THAT I GET AN INFINITI DEALER TO VERIFY PROBLEM AND COST TO REPAIR. AT MY COST OF $125.88 THE INFINITI DEALER AGREED THE RIGHT BALLAST WAS NOW BAD; COST TO REPAIR APPROXIMATELY…
Nov 2, 2009 · 37,600 milesElectrical system
2004 INFINITI Q45 LEMON THIS AUTOMOBILE HAS AN IN-SERVICE DATE OF 12-17-04, PURCHASED BY ME ON 02-08-08 AT 26,670 MILES WITH 10 MONTHS REMAINING ON THE TIME WARRANTY THAT'S EXPIRED. IT WAS RETURNED TO MAJOR INFINITI ON 09-29-10 WITH 42,171 MILES ^0,000 WARRANTY) AND AN INOPERATIVE DRIVER'S SEAT (NO REAR/FORWARD FUNCTION) FIXED IN AN UNSAFE POSITION FOR ME AND IMPOSSIBLE FOR MY WIFE - (7) INCHES SHORTER. AFTER DIAGNOSIS, MAJOR INFORMED ME THE REPAIR COST WOULD BE $1300 AND THAT INFINITI REFUSED ANY WARRANTY RESPONSIBILITY. I CALLED NISSAN CONSUMER AFFAIRS AND SPOKE TO EMILY WHO GAVE ME A FILE # [XXX] AND TOLD ME A REGIONAL SPECIALIST WOULD CALL WITHIN TWO DAYS, NEXT DAY, SEPTEMBER 30, I…
Sep 21, 2010 · 42,173 milesVehicle speed control › Cruise control
DT:THE CONSUMERS VEHICLE HAS A CRUISE CONTROL THAT HAS A CHIP THAT IF A CAR GETS TOO CLOSE TO IT SLOWS DOWN. WHEN DRIVING ON THE HIGHWAY AND SOMEBODY CUTS THE CONSUMER OFF IT FEELS LIKE SOMEONE STEPPED ON THE BRAKE DUE TO AN ABRUPT DROP IN SPEED. CONTACTED MANUFACTURER, THEY SAID CAN'T SEPARATE THEM BECAUSE IT ONLY SHUTS DOWN CRUISE CONTROL OR IT GOES INTO THE ICC. THE DEALERSHIP SAYS THEY HAD MANY COMPLAINTS, BUT MANUFACTURER SAYS IT IS NOT A PROBLEM. *AK *JB
May 1, 2005 · 1,000 milesVehicle speed control › Cruise control
THE CONSUMER BELIEVES THAT THE LASER CONTROLLED CRUISE CONTROL COULD BE A POTENTIAL SAFETY ISSUE TO AN UNWARY DRIVER. *NM THE SYSTEM DOES NOT WORK IN THE RAIN OR WHEN DRIVING INTO THE SUN AT SUNSET. THE SYSTEM ACTIVATES THE BRAKES WHILE PASSING OTHER VEHICLE AND THERE IS NO AUDIBLE ACKNOWLEDGEMET WHEN THE SYSTEM SLOW DOWN FOR A SLOWER VEHICLE. *NM
Dec 1, 2004
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.