*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Unknown or other
My car started displaying a telematic malfunction. The service paperwork also says U0198:00-03 CMU Communication error with emergency call unit. The Mazda dealerships maintenance department says this is currently unrepairable. According to them if I have an accident the car will not communicate that through the emergency call unit. The car was purchased new and has had no accidents. I have taken it to the dealership 4 separate times to repair this problem.
May 12, 2026Vehicle speed control
WHEN TURNING A CORNER IN MY NEIGHBORHOOD, AS I GOT AROUND THE CORNER (SLOW SPEED (10 MPH?). THE CAR GRADUALLY SPED UP ON IT'S OWN WITHOUT PUSHING THE GAS PEDAL. NO CRUISE ON AND NO FLOOR MAT PROBLEM. WHILE IN CRUISE CONTROL "ON", THE ENGINE "REVED UP. TOOK THE VEHICLE TO THE DEALER, THEY COULD NOT FIND A PROBLEM.
Apr 23, 2026Unknown or otherCrash1 injury
The vehicle was involved in a rear and side impact collision and the car was totaled on 5/14/2026. The air bags did not deploy. There was a recall on the air bag system immediately after purchase 6/28/2025 and it was taken in July of 2025 to Mazda of Columbia, SC and it was ârepaired.â The airbags of the truck that collided with the Mazda did deploy.
May 14, 2026Seat belts
I am reporting a catastrophic failure of the rear seatbelt restraint system in my 2025 Mazda 3. The rear seatbelt guide geometry is badly designed, allowing the webbing to bunch and jam during normal operation. This physical obstruction prevents the seatbelt from retracting, leading to three severe safety hazards: 1) Total failure to restrain occupants. 2) Structural damage to the vehicle's safety cell. 3) Public hazard where the obstructed door rebounded open into oncoming traffic. Restraint Failure: On multiple occasions, the rear seatbelt jammed in the guide clip while in use. Due to the lack of retraction, a 200lb adult passenger was able to fully exit the vehicle while the belt…
Mar 9, 2026Suspension
January 10, 2025, at low city speed, I struck a small pothole. The entire car felt like it had been in an accidentâa violent joltâfollowed by immediate vibration and a pull. Inspection showed one OEM 18" rim was bent. I contacted Mazda after diagnosing and was offered a slight discount on the replacement rim, not a warranty repair or full diagnosis. I have the bent rim in my possession. July 2025, at low speed, I barely contacted another small pothole and immediately felt the same drivability issues. A second rim was found damaged. This was only 4,500 miles after the first incident. I called the dealership manager; he said he would get back to me but never did. I later sent a letter…
Jul 6, 2025Air bags
I found out about this recall today. Mazda doesnât have a fix to this recall yet. I am scared to drive my car in the event of a crash, due to the fact that my airbags wonât go off due to the recall. Mazda said to just âbe aware until we have a fixâ I cannot just âbe awareâ if I get into an accident and my airbags donât go off.
Jun 5, 2025Forward collision avoidance › Automatic emergency brakingCrash
Car was turning left in front of me. I was going about 30 mph. I started to steer to the right of the car into a passing lane. The AEB stopped me and the guy behind me rear-ended me. The system did not need to react, I was not going to hit the car in front of me, but I could not steer to the right until I came to the passing lane.
Oct 15, 2024Forward collision avoidance › Automatic emergency braking
Second event: Again about 30 mph, a FEDEX truck was turning left in front of me, as I steered to the right to pass it, the AEB stopped me, fortunately there was no one behind me this time. The last time this happened I was rear-ended.
Jan 30, 2025
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
