Model year record

2023 Mercedes-Benz Sprinter 3500 recalls & problems

The 2023 Mercedes-Benz Sprinter 3500 has 6 safety recalls and 17 owner complaints on file with NHTSA. The most-reported problem area is forward collision avoidance (4 complaints).

Recalls6safety recalls

Complaints17filed by owners

Crashes · fires0 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

SuspensionJul 9, 2024

Rear › Springs › Leaf spring assembly › U-bolt, leaf spring to axle

Recall 24V5170001,232 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Fix: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

Electrical systemMar 24, 2024

Wiring

Recall 24V22500099 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Fix: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

Electrical systemMar 1, 2024

Wiring

Recall 24V166000828 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Fix: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

StructureDec 21, 2023

Critical fasteners

Recall 23V876000387 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

SuspensionDec 15, 2023

Front

Recall 23V84900033 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.
Risk: A loss of steering control can increase the risk of a crash.
Fix: Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

StructureDec 1, 2023

Body

Recall 23V806000131 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Fix: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

Crash test ratings

2023 Mercedes-Benz Sprinter 3500 Cargo Van CV RWD

OverallNot Rated

Frontal crash	Not Rated
Side crash	Not Rated
Rollover	Not Rated

Forward collision warning: Standard · Lane departure warning: Optional

2023 Mercedes-Benz Sprinter 3500 Crew Van PV RWD

OverallNot Rated

Frontal crash	Not Rated
Side crash	Not Rated
Rollover	Not Rated

Forward collision warning: Standard · Lane departure warning: Optional

NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.

What owners report

Problem area	Complaints	Typical mileage*
Forward collision avoidanceAdaptive cruise control; Automatic emergency braking	4	—
Electrical system	3	—
Power trainAxle assembly	3	—
EquipmentElectrical › Infotainment › Video (touch)screen/monitor/unit	2	—
Vehicle speed control	2	—
Unknown or other	2	—
Steering	2	—
Suspension	1	—
StructureBody	1	—
Lane departureBlind spot detection	1	—
Service brakes	1	—
Fuel system, diesel	1	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Engine
The contact owns a 2023 Mercedes-Benz Sprinter 3500. The contact stated that while driving approximately 35-40 MPH, the vehicle went into LIMP Mode. The contact was able to shift to neutral and restart the vehicle. The failure reoccurred at approximately 40,000. The failure became more frequent and was recurring every 3,000 to 4,000 miles. The vehicle was taken to the dealer, who diagnosed the vehicle with an inoperable air charger for the turbo charger. The failure persisted, and the vehicle was returned to another dealer, Mercedes-Benz of Arrowhead (9260 W Bell Rd, Peoria, AZ 85382) to be diagnosed and the vehicle was diagnosed with engine failure. The contact was informed that the engine…
Oct 2, 2024 · 33,000 miles
Engine and engine cooling
The contact owns a 2023 Mercedes-Benz Sprinter 3500. The contact stated that while driving 65 MPH, there was an abnormal metal grinding sound coming from the rear of the vehicle. While driving at various speeds, the vehicle went into LIMP Mode. The transmission was shifted into neutral(N) and the vehicle was restarted. The vehicle was taken to the dealer, who diagnosed the vehicle with pinion bearing failure and the LIMP Mode failure causing an Emissions issue. The rear axle, air charger GPS, turbo, and oil sensor were all replaced. The vehicle was taken to the dealer and was diagnosed with the same failure. The vehicle was repaired. The manufacturer was informed of the failure and a case…
Feb 2, 2025 · 9,600 miles
Air bags
There was an SRS Error message. The SRS system is non-functional on a vehicle with 400 miles. The dealership has attempted to fix the problem by replacing the fuse and control unit, but it appears to be a coding - programming issue. An engineering case has been opened for 2 weeks, but they have given me no notice of what or when the next step takes place.
Apr 7, 2026
Electrical system
I am filing a formal complaint against Lazydays RV (Tampa, FL) for repeat violations of NHTSA safety standards and probable violation of their 2022 Consent Agreement and Compliance Monitoring Order. In May 2024, I purchased a 2023 Mercedes-Benz Sprinter RV from Lazydays. The vehicle was sold as ânewâ and delivered to South Carolina. Upon delivery, I discovered it had been stripped of OEM parts and tampered with prior to shipment, including a non-OEM âTampa Bay Batteryâ substituted for the factory-installed Mercedes-Benz battery. That non-compliant battery failed in May 2025, leaving us stranded and requiring an emergency replacement. Lazydays also failed to register the…
May 23, 2025
Power train
Vehicle suddenly lost ability to accelerate. After driving narrow mountain roads with a lot of downshifting and upshifting, vehicle was on a long, gradual downgrade, then approached a long, slight (4%?) upgrade. Vehicle would not maintain speed and began to decelerate. Pushing the accelerator to the floor did nothing. Attempted to manually shift gears, but transmission would not downshift, or upshift. This almost resulted in being rear-ended by a semi. The speed limit was 55 and vehicle had decelerated to ~25 mph by the time I found a place to pull over. I stopped and was able to shift into Park. Revved engine and it behaved normally. I shut off engine for 1 minute and then restarted.…
Nov 7, 2024
Fuel system, diesel
The contact owns a 2023 Mercedes-Benz Sprinter 3500. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The contact had attempted to restart the vehicle and the vehicle failed to restart. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the diesel fuel was contaminated, and the entire diesel fuel system needed to be replaced. The vehicle was not repaired. The contact independently had samples of the diesel fuel tested and no water or contamination was found. The contact stated that the Insurance provider also tested the diesel fuel and found no contaminants…
Sep 7, 2024 · 46,000 miles
Service brakes
In the middle of my merge attempt, the vehicle suddenly braked hard, mimicking the feeling of an emergency stop, There was no cars around me, There was no reason for the auto to stop.
Aug 22, 2024
Power train
I noticed there was a reall of the front hub assemblies, however my truck must not be on the list of vins affected. Iâm not sure where the problem originated, but I just passed over 20k miles and im experiencing signs and symptoms of what that recall would affect, this started a few weeks ago, not getting any better. It just stars vibrating and shaking pretty violently. like a wheels coming off. My father is also experiencing similar issues in is 2022 king ranch with 40k miles. Both trucks, very low mileage shouldnât show these sort of symptoms yet. Iâm not sure if they go hand and hand but it also disengages advanced track and all the front sensors and what not when it happens. After…
Aug 9, 2024

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.