*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Equipment1 injury
The contact owns a 2010 Toyota 4Runner. The contact stated that while lifting the front driver-side wheel of the vehicle using a Pittsburgh 3-ton aluminum jack on a concrete surface in a garage, the jack collapsed, trapping the contact underneath the vehicle. The contact, who identifies as a disabled veteran, sought medical treatment for neck and shoulder injuries, which aggravated pre-existing injuries of the contact who identified as a disabled veteran. The contact stated that the vehicle weighed approximately 6,300 pounds. The store where the jack was purchased was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 20E046000 (Equipment).
Oct 18, 2026Carry handle, shell, base
The rotation mechanism of the Cybex Sirona S Convertible Car Seat (2021 model, Indigo Blue) failed. The seat became locked in position and could no longer be rotated, adjusted, or uninstalled. The seat was purchased in XXX as an unused item from goodbuy gear and had been installed in our vehicle for approximately three years with no crash and no known misuse. Yes, the seat has been retained and is available for inspection upon request. No child was injured. However, once the rotation mechanism failed, the seat could not be removed from the vehicle. We were not able to use it anymore either as it was stuck in an unusable position. A child restraint that is fixed in place and cannot be…
Aug 14, 2026Air bagsCrash1 injury
My 4Runner was involved in a collision where the airbags did not deploy, and I was knocked unconscious from hitting the steering wheel. The vehicle now shows an SRS fault code and is subject to an open Takata airbag recall. Toyota corporate initially stated they would cover towing for the recall repair, then reversed that decision, claiming an airbag fault does not prevent the vehicle from starting. Because of the failed airbag deployment and recall defect, the vehicle is unsafe to drive until the recall is completed. Toyotaâs refusal to provide towing prevents me from safely completing a federally mandated safety recall. I am requesting NHTSA assistance in ensuring Toyota fulfills its…
Jan 1, 2023Structure › Body
Dear NHTSA, I am writing to formally file a complaint against Toyota regarding their failure to notify me of a recall related to the clear coat peeling from my vehicleâs paint. I was never informed of this issue through a recall notice, nor did it appear in my vehicleâs history. I only became aware of the recall when a friend, who owns the same make and model in the same color, experienced the same problem and was able to have it repaired under the recall. When I contacted my local Toyota dealership, I was told that I am now outside the recall window and that the repair can no longer be completed under the recall. However, had I been properly notified in a timely manner, I would have…
Mar 19, 2025Structure › Body
I was told the paint on my 4 runner was recalled, but because it was a salvage title they where very rude and told me sorry but they can't fix it. I was so upset because when you spend 40,000. on a vehicle and something recalls it shouldn't matter if its a salvage title or not. So I left. I recently was getting some work done at a different dealership because a friend works there and I was explaining to him the situation and he said that isn't right and I needed to look more into and see about having Toyota fix the problem. I have sense called them back and they are still giving me the same run around and are still very rude. I haven't asked for a manager or anything but wanted to see if…
Mar 18, 2021Steering
Car keeps running out of gas while driving, due to faulty readings on the gas gauge and electronic readout. I have been driving this car for 11 years and never ran out of gas until running out 3 times in the past 2 months. Today was the 3rd occurrence, gas gauge showed over 1/4 tank and 85 miles to go until empty. Previous incident was similar with 1/4 tank and showing 65 miles to go. (Pictures attached). The miles to go reading seems to be increasing with each incident (1st incident showed 25 miles, second incident 65 miles, then 85 miles today). No low fuel indicator light or warning has appeared on ANY of these 3 occasions. This is a very dangerous situation potentially causing loss of…
Dec 6, 2023Structure › Body
Frame is starting to rot despite undercoating. Has several soft spots.
Jun 30, 2017Structure › Body
I own a 2010 Toyota 4Runner VIN # [XXX]. I bought the vehicle late last year and found that the vehicle paint was peeling. I took my 4Runner to the one and only dealer here in Laredo, Texas. They told me to take it to their company body shop. The body shop looked at my 4Runner, took pictures and submitted everything to Toyota. This was late November or early December 2021. I called the body shop back in January. The body shop manager told me it had been approved to paint all the metal panels on the truck, but that I would have to wait until May of 2022. In May of 2022 I physically went back to ask the body shop manager about the truck getting painted. He said that it would not be painted…
Aug 3, 2022
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
