*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Fuel/propulsion system
Vehicle brought in for Recall 20UF (fuel tank suction pump fire risk) on 04/15/2026. Upon pickup after approximately one week of dealer service, a strong chemical odor was present in the cabin that did not exist prior to service. Odor persists despite cabin air filter replacement with activated charcoal filter, professional carpet shampooing, and extended airing out over several weeks. Dealer dismissed concerns and suggested owner pay for cabin filter replacement which had no effect. VW's own Recall 20UF documentation acknowledges that fuel odor may be noticed by occupants when the recall condition exists. Requesting investigation into whether recall repair was fully completed and whether…
Apr 15, 2026Fuel/propulsion system
SUPPLEMENTAL INFORMATION OF ODI COMPLAINT NUMBER 11740201. I am submitting critical supplemental information to my active safety complaint regarding a 2018 Volkswagen Golf SportWagen (1.8T engine). My primary safety issues are a severe drop in fuel efficiency (cut completely in half), heavy vehicle hesitation/jerking during acceleration, and a powerful raw gasoline smell inside the cabin immediately after fueling. These symptoms heavily align with the known physical failures covered under Volkswagen's Suction Jet Pump safety campaigns. I took my vehicle to the Volkswagen dealership today for a diagnostic inspection. The service manager initially dismissed my complaints, refused to…
May 26, 2026Fuel/propulsion system
Took my car into VW in Johnson City TN because my millage has been dropping drastically. Went from about 420 miles to a tank, down to less than 300. There is hesitation and jerking when I accelerate as well as a gasoline odor in the cab of the vehicle after refueling. Service manager said there was no code thrown and when he took it for a drive her drove âconservativelyâ and the mpg was normal. They did not physically inspect the fuel pump jet and gaslit me saying it was how Iâm driving. Refused to actually look at the problem and then threatened that if I wanted them to look they would charge me for the labor. They did not seem concerned that a safety hazard of smelling fuel in the…
May 26, 2026Unknown or other
Sunroof Glass Implosion While Driving (2018 Volkswagen Golf) While driving my 2018 Volkswagen Golf at normal highway speed, my sunroof suddenly and violently imploded without any warning or external impact. The sound was extremely loudâsimilar to a gunshot or an explosionâand initially I believed something had struck the vehicle or that a large object had landed on the sunroof.Glass shattered and fell into the interior of the vehicle, sending shards throughout the cabin. The incident was extremely frightening and caused me to momentarily lose focus while driving. I narrowly avoided a potential car accident due to the sudden noise, falling glass, and shock of the event. There were no…
Dec 14, 2025Structure › Body1 injury
There is an issue with the gear shift cover trim. The piece that goes around the gear shift has a chrome coating that has been pealing off. Over multiple occasions that pealed off piece of metal has cut my finger causing bleeding. There seems to be a recall on the DSG GTI for this, but not the MT. I am having the same exact issue as the DSG and the replacement part is the exact same (likely same original part). The safety issue is that this has cut my finger multiple times with bleeding and can be quite painful. I called VW and was told my car was not part of the DSG recall 34J7/34L9, but clearly it has the same issue. Here is the case number from that call: VW Customer CARE [XXX]…
Nov 14, 2024Fuel/propulsion system
Cannot fill gas tank. Recall issued February 2024 no remedy available still. 24V110
Jul 15, 2024Fuel/propulsion system
I have a recall for the jet pump in the fuel tank of my vehicle. I have had fuel leaking from my charcoal canister. The vehicle is at the dealership right now, and they have confirmed this. Yet they will not make a repair on it and have been without my vehicle for over a week now. I am stuck in limbo with no date when anything will be done. I am unable to drive my vehicle due to he leak as it is unsafe and a fire hazard. The vehicle will also cut off while driving and will not start, even though it says there is still fuel in it. This should be due to the leak, and the dealer will do nothing to fix my problem until they are notified by Volkswagen themselves. This is ridiculous as i am…
Jun 29, 2024Steering
There is a peeling plastic/metal chrome trim piece on the steering wheel that cause a finger laceration.
Feb 6, 2024
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.