The 2017 Grand Design Reflection has 5 safety recalls and 26 owner complaints on file with NHTSA. The most-reported problem area is service brakes (18 complaints).
Recalls5safety recalls
Complaints26filed by owners
Crashes · fires0 · 1reported in complaints
Injuries · deaths0 · 0reported in complaints
Safety recalls
Equipment › Appliance › Refrigerator
NHTSA recall 22V038000 · Jan 28, 2022 · 43,421 vehicles
Problem: Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Risk: An electrical arc increases the risk of a fire.
Fix: Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910026.
Electrical system › Wiring
NHTSA recall 20V362000 · Jun 19, 2020 · 22,797 vehicles
Problem: Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.
Risk: If water enters the wiring connector, it can cause a short circuit, increasing the risk of a fire.
Fix: Grand Design will notify owners, and dealers will inspect and secure the wiring connectors up to prevent water intrusion, free of charge. This recall began June 29, 2020. Owners may contact Grand Design's customer service at 1-574-825-9679. Grand Design's number for this recall is 910020.
NHTSA recall 17V789000 · Dec 8, 2017 · 3,969 vehicles
Problem: Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
Risk: If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Fix: Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.
Equipment › Other › Labels
NHTSA recall 16V717000 · Oct 7, 2016 · 480 vehicles
Problem: Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2017 Reflection recreational trailers, model 357BHS and 367BHS, manufactured November 12, 2014, to September 22, 2016. The affected vehicles have an incorrect Gross Axle Weight Rating (GAWR) on the Federal Certification Label, stating a GAWR of 7,000 lbs when the actual GAWR is 6,400 lbs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: If the operator loads the vehicle to the GAWR on the label, it can cause a loss of vehicle control, increasing the risk of a crash.
Fix: Grand Design will notify owners, and dealers will install a corrected Federal Certification Label, free of charge. Owners will also have the option to replace the Certification Label themselves, free of charge. The recall began on October 28, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910007.
Equipment › Recreational vehicle/trailer › Lpg systems › Lines and fittings
NHTSA recall 16V355000 · May 25, 2016 · 1,300 vehicles
Problem: Grand Design RV, LLC (Grand Design) is recalling certain model year 2016-2017 Imagine and Reflection recreational trailers manufactured January 15, 2016 to May 4, 2016. The MB Sturgis LP regulator on these vehicles may allow propane gas to leak into the regulator sight glass causing it to degrade and potentially crack.
Risk: If the indicator sight glass cracks, propane gas may leak out, increasing the risk of a fire.
Fix: Grand Design will notify owners, and dealers will replace the LP regulator kit, free of charge. The recall began on June 6, 2016. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910006.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Service brakes
18
0
0
0
1,700 mi
Suspension
5
0
0
0
9,210 mi
Equipment Recreational vehicle/trailer
3
0
0
0
2,000 mi
Unknown or other
2
0
0
0
—
Wheels
2
0
0
0
—
Structure Body
2
0
0
0
—
Fuel/propulsion system
1
0
1
0
—
Tires
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Jul 1, 2019 · 10,000 milesStructure The contact owns a 2017 Grand Design Reflection. The contact stated that after the RV was taken to the factory for warranty repairs and linoleum floors were installed, the back wall separated approximately 3/8" from the floor, and the rear end of the RV began detaching. The manufacturer was notified of the failure by telephone and informed the contact that the RV was out of warranty, instructing the contact to take the vehicle to a welder for a repair estimate. However, the contact stated that the welders do not weld aluminum. The failure mileage was approximately 10,000.
Aug 9, 2021Suspension Noticed the left side of the 5th wheel seemed lower, the smell of burning rubber was highly present. Upon further investigation noticed the front axle leaf spring had broken. Noticed the new tire was hot and rubbed up on and caused damage to the metal of the chassis and ruined the new tire.
Feb 7, 2021 · 25,000 milesService brakes INTERMITTENT BRAKES (LOST BRAKES) ON FIFTH WHEEL DUE TO THE USE OF UNDERSIZE WIRE AND OVERUSE OF SCOTCHLOK GUILLOTINE CONNECTORS. EACH BRAKE HAS A MAXIMUM CURRENT DRAW OF 4AMPS. 4X4 = 16 AMP POSSIBLE DRAW ON 14 AWG WIRE AT APPROXIMATELY 60+ FOOT LOOP ROUND TRIP FROM PIN BOX TO BRAKES BACK TO PIN BOX. THIS IS AN EXTREMELY DANGEROUS SITUATION. THE BRAKE WIRING IS SUBSTANDARD IN EVERY CONCEIVABLE WAY. SHOULD BE AT LEAST CONNECTED 10AWG USING CRIMPED BUTT SPLICES AND CIRCLE CONNECTORS. IT WOULD ALSO HELP TO HAVE A GROUND BOND AT THE AXLE TO REDUCE THE LOOP BY 50%. SOMEDAY SOMEONE WILL DIE (PROBABLY HAVE ALREADY) BECAUSE OF CHEAP UNDERSIZED WIRE WITH CHEAP GUILLOTINE CONNECTORS EVERYWHERE. FOR…
Sep 30, 2020 · 5,000 milesTires TL* THE CONTACT OWNS A 2017 GRAND DESIGN REFLECTION FIFTH WHEEL TRAILER EQUIPPED WITH WESTLAKE SUPER ST TIRES, SIZE: ST225/75/R15, DOT NUMBER: JULT1CM4016. THE CONTACT NOTICED A BULGE ON THE SIDEWALL OF THE FRONT PASSENGER TIRE UPON INSPECTION AT A REST STOP. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT 45 MPH, THE FRONT PASSENGER'S SIDE TIRE EXPERIENCED A BLOWOUT. THE CONTACT REPLACED THE WHEEL WITH THE SPARE TIRE ON THE TRAILER AND DROVE TO A TIRE SHOP. HE WAS INFORMED BY THE MECHANIC THAT THE BLOWOUT WAS CAUSED BY INTERNAL TREAD SEPARATION. THE TIRE WAS REPLACED AND THE FAILURE RECURRED ON THE DRIVER'S SIDE FRONT TIRE WHILE DRIVING 60 MPH. THE CONTACT PLACED THE SPARE TIRE ON THE…
Oct 11, 2019 · 21,300 milesStructure › Body I WAS DRIVING IN ARKANSAS IN OCTOBER 11TH 2019 WHEN I NOTICED THE RV DID NOT APPEAR TO BE TRACKING STRAIGHT BEHIND THE TRUCK. I PACKED UP AND LEFT THE CAMPGROUND ABOUT 2 HOURS EARLIER. THERE WERE NO ISSUES WITH THE AXLES AT THAT TIME. THERE WERE NO UNUSUAL ROAD HAZARDS OR SHOCKS TO THE FRAME DURING THAT PERIOD PRIOR TO WHEN I NOTICED THE ISSUE. I STOPPED AT A REST AREA IN HELENA ARKANSAS AND FOUND THE RIGHT REAR AXLE SPRING HANGER HAD BROKEN FROM THE FRAME. THE SPRING AND REAR AXLE WAS SHIFTED TO THE LEFT AND LODGED PRECARIOUSLY UP INSIDE THE FRAME. IT WAS LATE ON A FRIDAY EVENING. I WAS ABLE TO FIND A TRUCK/TRAILER SHOP OPEN IN BATESVILLE, MISSISSIPPI. I DROVE THERE FOR EMERGENCY REPAIRS.…
Sep 13, 2020 · 15,000 milesSuspension THE RIGHT REAR LEAF SPRING HANGER FOR THE REAR AXLE BROKE OFF FROM THE TRAILER FRAME, THIS HAPPENED WHEN VEHICLE WAS IN MOTION ON THE HIGHWAY. NOTICED REAR AXLE OUT OF PLACE WHEN WE WERE PARKED IN OUR DRIVEWAY UPON FURTHER INSPECTION THAT IS WHEN WE NOTICED THE RIGHT REAR HANGER BROKEN COMPLETELY OUT OF FRAME AND THE LEFT REAR HANGER CRACKED.
Jun 4, 2019 · 4,000 milesService brakes TWO SEPARATE ISSUES: 1. LIPPERT WHEEL BEARINGS LEAKED GREASE ALL OVER THE DRUM BRAKES WITH LESS THAN 4000 MILES. LIPPERT REFUSED TO PAY FOR REPAIRS BECAUSE IT HAS BEEN MORE THAN ONE YEAR. 2. WITH BRAND NEW BRAKES PROPERLY ADJUSTED, BRAKES ARE STILL VERY WEAK. APPLYING 12 VOLTS FROM BRAKE CONTROLLER RESULTS IN MINIMAL BRAKING. SUSPECT UNDERSIZED FINAL WIRING TO BRAKES (20 GAUGE). BRAKES HAVE BEEN UNDERPERFORMING SINCE DAY 1. *DT*JB*DT*JB
Aug 1, 2017Service brakes DURING MOSTLY HIGHWAY TRAVEL WITH OUR CAMPER THE AXLE GREASE SEALS FAILED WHICH ALLOWED GREASE TO CONTAMINATE THE BRAKE SHOES AND BRAKE DRUMS AFFECTING BRAKING PERFORMANCE. REVIEWING OTHER POSTS ON-LINE A LOT OF OTHER OWNERS OF THESE CAMPERS ARE EXPERIENCING THE SAME PROBLEM, WHICH IS A SIGNIFICANT SAFETY ISSUE.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.