*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving 55 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended with the vehicle shaking erratically. The vehicle was taken to OâReillyâs where the vehicle was diagnosed with CAM box failure. The contact was informed that the CAM box needed to be replaced. The contact referenced NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control); however, the VIN was not associated with the recall. The failure mileage was approximately 170,000.
Oct 12, 2026 · 170,000 milesAir bags
This last Monday, September 28, the Active head restraint in headrest broke/blew out and exploded into my head while driving on street (no collision, pothole, bump or jarring) causing pain, panic, and avoidance maneuver. Worried it will happen again possibly to someone else in passenger seat, and I am afraid to drive the car. Apparently there is an active 10 year extended warranty out for this issue, but the car may not be in that 10 year window. Still need to check with dealer, and has not been inspected except by us, but have serious doubts about their helping. This is a serious problem and should be a safety recall and replaced for free immediately. No warning lamps or messages…
Sep 28, 2026Fuel system, gasoline
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle unexpectedly sputtered and then stalled. The contact stated that there was a whining sound coming from the vehicle when the vehicle turned off. The vehicle was unable to be restarted. The vehicle was towed to the dealer, where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact believed that the failure was caused by the dealer not following the proper procedure prior to a previous recall repair.
Sep 19, 2026Seats
While attempting to remove a child's car seat situated in the rear left passenger seat of the jeep, the release latch failed to allow the seat belt to be released. We had to use a pry bar to physically pry the seat belt rearward in the seat, damaging the seat belt latch before the mechanism finally released the latch.
Apr 8, 2026Engine and engine cooling
The contact's daughter owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle was repaired under previous ownership under NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling); however, the recall repair failed to prevent a recall-related failure 15,000 miles later. The contact stated that while driving at various speeds, there was an abnormal coolant odor entering the cabin of the vehicle. The contact stated that upon further inspection, there was coolant leaking onto the floor. The vehicle was taken to a local dealer and remained with the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
May 15, 2026 · 125,000 milesSeats › Front assembly › Head restraint
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the front driver seat head restraint deployed inadvertently and struck the contact in the neck, causing the contact to swerve off the road. The contact sustained a sore neck; however, medical attention was not provided. No warning lights illuminated. A local dealer was contacted and scheduled a service appointment. The dealer informed the contact that the failure was covered under an extended warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 190,370.
Jul 8, 2026 · 190,370 milesEngine
#2 cylinder misfire code P0302. A known problem with this engine. A compression test reveals a common defect with this engine
Jun 22, 2026Electrical systemFire
Abs module malfunctioned and caught on fire
Mar 20, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
