Model year record
2020 Mazda CX-5 recalls & problems
The 2020 Mazda CX-5 has no safety recalls on file with NHTSA, and 108 owner complaints. The most-reported problem area is electrical system (31 complaints).
Safety recalls
No safety recalls have been filed for the 2020 Mazda CX-5.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
2020 Mazda CX-5 SUV AWD
| Frontal crash | ★★★★★ |
|---|---|
| Side crash | ★★★★★ |
| Rollover | ★★★★★ |
| Rollover risk | 16.9% |
Forward collision warning: Standard · Lane departure warning: Standard
2020 Mazda CX-5 SUV FWD
| Frontal crash | ★★★★★ |
|---|---|
| Side crash | ★★★★★ |
| Rollover | ★★★★★ |
| Rollover risk | 17.4% |
Forward collision warning: Standard · Lane departure warning: Standard
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
CX-5 2WD
| City / highway | 25 / 31 mpg |
|---|---|
| Fuel | Regular Gasoline |
2.5 L · 4 cyl · Automatic (S6) · Front-Wheel Drive · about $2,400/year to fuel
CX-5 4WD
| City / highway | 24 / 30 mpg |
|---|---|
| Fuel | Regular Gasoline |
2.5 L · 4 cyl · Automatic (S6) · 4-Wheel Drive · about $2,600/year to fuel
CX-5 4WD
| City / highway | 22 / 27 mpg |
|---|---|
| Fuel | Regular Gasoline |
2.5 L · 4 cyl · Automatic (S6) · 4-Wheel Drive · about $2,800/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
| Problem area | Complaints | Typical mileage* |
|---|---|---|
| Electrical systemAdas › Blindspot › Warning › Chime; Ignition › Coil | 31 | 2,741 mi |
| Unknown or other | 25 | 4,412 mi |
| Engine | 17 | — |
| Forward collision avoidanceAutomatic emergency braking; Warnings | 17 | — |
| Service brakes | 14 | 288 mi |
| Power trainAutomatic transmission › Control module (tcm/pcm/tecm) | 8 | — |
| Vehicle speed controlCruise control | 6 | — |
| StructureBody | 6 | — |
| Air bags | 5 | — |
| Lane departureBlind spot detection; Warning | 5 | — |
| Exterior lighting | 4 | — |
| Fuel/propulsion system | 4 | — |
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
- Service brakes
Car stalls and 3 warning lights flash on the dashboard- âfront radar sensor system malfunctionâ, âforward smart city brake support malfunctionâ, âsmart brake system malfunctionâ and check engine light turns on. Car still drives but gas pedal and brake pedal donât seem to work as well. Have to pull over, turn engine off and restart. Check engine light still on but other warning lights disappear. Check engine light turns off overnight. Has happened twice in the last month. Concerned about safety as gas and brake pedals seem off until turning the engine off and on again. Concerned about brakes failing. When brought to dealership, warning lights had all turned off and dealership…
- Vehicle speed controlCrash
When coasting into a parking space the car suddenly accelerated. At a high rate of speed, the car jumped the curb and planting area of median separating the parking area. The car struck 2 other cars on the other side of the median. The car directly in front of my car was moved several feet. My air bag deployed.
- Unknown or other
I purchased a brand new Mazda CX5 in 2020 that now has 46,000 miles on it. It is experiencing the known âghost touchâ issue in which the entertainment system and screen displayed in the center of the dashboard turns itself off and on, changes settings, shuts off navigation while driving, changes the radio from FM to AM, changes the time zone, drops hand free phone calls, initiatives hands free phone calls, does not allow me to control the volume, freezes, and more, while driving without me touching the system or even when it isnât on. It is incredibly disruptive and distracting when driving and is a major safety problem. There was a class action lawsuit for this issue for 2016-2020…
- Engine
Cylinder Head has failed at 53,000 miles. Mazda has a technical service bulletin acknowledging that this is a common occurrence with this part. They have an extended warranty for the turbo engine but not for the standard engine. Looking through online forums, there are hundreds of not thousands of these issues for this model year and engine. Mazda has clearly acknowledged there is an issue and should repair these manufacturing defects that are not normal wear and tear items.
- Electrical system
The infotainment display screen on my 2020 Mazda CX-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." While driving at highway speeds, the touchscreen constantly registers phantom touches. It actively hijacks the vehicle's computer system and cuts out my Apple CarPlay connection during trips. This morning, the ghost touching randomly turned the Apple Maps navigation volume up to the absolute maximum level without warning. This intense, sudden noise causes driver shock and distraction while in motion, creating an immediate risk of a wreck. The vehicle currently has fewer than 29,000 miles.
- Visibility/wiper
Read windshield just shattered while driving down the highway. No object hit the windshield. On I-95 near PHL airport, near exit for Rt 420
- Unknown or other
The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erratically. The vehicle and components are available for inspection upon request. While the vehicle was being driven, the system initiated actions without driver input including unintended phone calls including calls to 911, sudden unexpectedly loud radio or audio volume, screen freezing, and loss of navigation. These events caused driver distraction and a startle effect while the vehicle was in motion, increasing safety risk to vehicle occupants…
- Fuel/propulsion system
The car has signs of current recall in other Cx-5 Models. Hesitation with acceleration or driving at high speed, reduced power, not responding appropriately when accelerating or would accelerate on its own, strong smell of gas after the car has been driven and is parked. I know there is currently a recall for a gas pump failure. There is no engine light on.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.