*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Steering
total collapse of upper immediate steering shaft resulting on total separation/failure and complete loss of steering. this literally separated/fell apart in my hand when i was cleaning the front seat carpeting. i had just finished driving back from a 100 mile trip. if this would have happened on the freeway, i would have lost all steering of the vehicle resulting in catastrophic injury or death TO myself or others. i called ford and told them what happened. i found out there was a recall on this item. i found out this car was service for this before. even though this car went in for the recall, this item (upper steering shaft) has totally failed again. i have seen that this is COMMON for…
Oct 8, 2026Steering
My vehicle is from a northern state and came down to [XXX] and my intermediate shaft collapsed after looking up through ford if my recall had ever been done it shows that it had been done but the part that says it was replaced looked like it was never replaced and I had to fix that problem myself and then noticed that my steering wheel was not working properly so I looked under the dash and there was a green retainer that came out of the steering column and now my vehicle has no steering do to this and I believe ford should make this a recall cause a lot of people have had the same problems and I found that out looking it up INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT…
Sep 19, 2026Steering
The contact owns a 2008 Mercury Grand Marquis. The contact stated that the vehicle was included in NHTSA Campaign Number: 13V385000 (Steering). The vehicle was taken to the dealer and the lower intermediate shaft was replaced. The contact stated that it was determined that the upper intermediate shaft and steering column lower bearing did not need to be replaced at the time. Several years after the recall repair was completed, the steering column began lowering unintendedly, and a zip tie was used to keep it in place. The dealer was not contacted. The manufacturer was informed of the failure and informed the contact that the vehicle was no longer covered under the recall. The failure…
Nov 13, 2022 · 140,000 milesSteering › Steering wheel/handle bar
See attached document from complainant
May 11, 2023Steering
The contact owns a 2008 Mercury Grand Marquis. The contact stated while driving approximately 70 MPH, the steering felt loose. The contact stated that the power steering was still operable however, the vehicle would drift to the left or right with no input on the steering wheel. The contact stated that he would correct the steering and the vehicle would continue to drift to the right and to the left. The contact stated no warning light was illuminated. The contact stated that he drove the vehicle to an independent mechanic. The vehicle was diagnosed and the mechanic related the failure to NHTSA Campaign Number: 13V385000 (Steering). The vehicle was not repaired. The manufacturer had been…
May 6, 2022 · 68,000 milesExterior lighting
The contact owns a 2008 Mercury Grand Marquis. The contact stated that the wiring harness for the brake pedal sensor was faulty, causing the exterior brake lights to fail to illuminate. The failure almost caused a collision. The dealer was made aware of the failure and informed the contact to bring the vehicle in to be diagnosed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Nov 18, 2021 · 80,000 milesSteering
Left home the other day I noticed that the steering had become was stiff when the wheels were straight..it wasn't bad turning till it was going straight..the next day the steering became stiff and erratic. It would work sometimes and it would be stiff...found out the lower steering shaft had frozen up..There was a recall back in 2013 doe the lower shaft with is breaking..My car was a Florida car but Ford supposed have fixed it because I was moving back to NY..Have been back in NY for 3 1/2 years now it froze up..The recall for cars in the northern states..Seeing I was moving back to NY they claimed they did the recall..it shouldn't have corroded that fast..I have no way to prove they did…
Jun 4, 2021Electrical system › Instrument cluster/panel
TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS INTERMITTENTLY FAILED TO OPERATE WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL WENT BLANK WHILE EXPERIENCING THE FAILURE. THE CONTACT STATED THAT THE HEADLIGHTS RESUMED NORMAL OPERATION A FEW MINUTES AFTER FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER REFERRED THE CONTACT TO A LOCAL DEALER TO HAVE THE VEHICLE INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Dec 1, 2020 · 72,000 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.