*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Steering
About a month ago I contacted Beechmont Ford (600 Ohio Pike Cincinnati, Ohio 45245) in reference to Manufacturer Recall Number # 13S08 NHTSA Recall Number # 13V385000. I've wrote them three time and they have not responded. A week ago I chatted with Fords Hotline and they said they would do what they could. I've heard nothing back. Where do I go from here?
Jul 19, 2024Service brakesCrash
An SUV crashed into an apple store in Hingham Mass. The driver told police his foot became stuck to the gas pedal. More likely his foot became hooked under the brake pedal as he tried to quickly shift his foot from the gas pedal up and to the left onto the brake pedal. This has happened to me several times after accelerating and then having to make a 'panic' stop. I had to quickly wiggle-foot from under to the top of the brake pedal. Brake pedals should be changed from a T shaped to a 7 shaped configuration. This would eliminate the hook. T configuration-the 'stem' is attached under the center of the brake pedal 7 configuration-the 'stem' is attached under the right edge of the brake pedal
Jan 24, 2023Structure › Body › Door
Driver side door jambed locked. Cannot exit the vehicle without sliding across to passenger door.
Jul 16, 2021Steering
TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE CONTACT ALSO STATED THAT THE VEHICLE HAD TO BE PLACED IN NEUTRAL TO BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. SUNNY KING FORD (1507 S QUINTARD AVE, ANNISTON, AL 36201, (256) 831-5300) WAS CONTACTED TO SCHEDULE A SECOND DIAGNOSTIC TEST, BUT THE CONTACT WAS HAVING DIFFICULTY GETTING THE VEHICLE TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS…
Jul 29, 2019 · 175,000 milesElectrical systemFire1 injury
ON OCTOBER 21, 2016, WHILE I WAS DRIVING ON I-30 IN DALLAS COUNTY, A FIRE OCCURRED IN THE DAIMAY-SUPPLIED DRIVER-SIDE VISOR LAMP ASSEMBLY OF MY 2009 FORD MERCURY GRAND MARQUIS. THE FORD FUSE SYSTEM FAILED, ALLOWING THE FIRE TO BURN, MELTING PORTIONS OF THE VISOR AND ROOF MATERIAL. THE MELTED MATERIAL FELL ON MY LEFT LEG AND THE DRIVER SEAT AND FLOOR OF THE VEHICLE, CAUSING 2ND AND 3RD DEGREE BURNS TO MY LEG. CHRYSLER NOTIFIED NHTSA OF A SIMILAR DEFECT IN THE DAIMAY ASSEMBLY ON JULY 1, 2014, WHICH RESULTED IN THE FIRST OF TWO CHRYSLER RECALLS ON JULY 10, 2014. FORD, HOWEVER, CHOSE TO NOT RECALL ITS VEHICLES WITH THE DAIMAY VISOR ASSEMBLY SYSTEM, DESPITE RECEIVING NOTICE OF SIMILAR…
Oct 21, 2016 · 49,984 milesSuspension
TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. WHILE DRIVING AND EXITING OFF THE RAMP THE VEHICLE DROVE OVER A BUMP AND THE REAR OF THE VEHICLE ELEVATED HIGHLY WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER REPLACED THE AIR COMPRESSOR; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,908. UPDATED 03/02/17*LJ *CN
Jan 22, 2017 · 65,908 milesFuel/propulsion system
I NOTICED SOMETHING HANGING DOWN FROM THE BOTTOM OF THE VEHICLE AND ON INSPECTION DETERMINED IT TO BE A FUEL TANK SUPPORT STRAP. I TOOK THE VEHICLE TO MY MECHANIC FOR FURTHER INSPECTION AND WHEN HE PUT THE VEHICLE ON A LIFT ONE OF THE TWO SUPPORT STRAPS HAD CORRODED COMPLETELY IN TWO AND THE OTHER STRAP WAS LY CORRODED NEARLY AS BAD. IF THE SECOND STRAP HAD ALSO BROKEN AND ALLOWED THE FUEL TANK TO DROP AND DRAG ON THE PAVEMENT THERE COULD HAVE BEEN A SEVERE FIRE. I HAD MY MECHANIC REPLACE BOTH STRAPS IMMEDIATELY TODAY 11-2-16.
Oct 31, 2016 · 80,500 milesService brakes
TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SWITCHING TO THE PARK POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Apr 18, 2015 · 37,000 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.