The 2011 Kia Soul has 3 safety recalls and 194 owner complaints on file with NHTSA. The most-reported problem area is electrical system (32 complaints).
Recalls3safety recalls
Complaints194filed by owners
Crashes · fires27 · 5reported in complaints
Injuries · deaths29 · 1reported in complaints
2011 Kia Soul in an NHTSA crash test
1 recall for this model year carries an NHTSA park outside advisory. Check your VIN at nhtsa.gov/recalls.
Safety recalls
Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Control unit/module
NHTSA advisory: park outside and away from buildings until repaired (fire risk).
Problem: Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.
Risk: An engine compartment fire while parked or driving can increase the risk of injury.
Fix: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.
Structure › Body › Roof and pillars
NHTSA recall 14V822000 · Dec 29, 2014 · 95,314 vehicles
Problem: Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.
Risk: A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.
Fix: Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.
Problem: Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.
Risk: Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
Fix: Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
NHTSA side barrier crash testNHTSA side pole crash test
2011 Kia Soul SUV FWD
Overall
★★★★★
Frontal crash
★★★★★
Side crash
★★★★★
Rollover
★★★★★
Rollover risk
15.1%
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Soul
28mpg combined
City / highway
26 / 31 mpg
Fuel
Regular Gasoline
1.6 L · 4 cyl · Manual 5-spd · Front-Wheel Drive · about $2,400/year to fuel
Soul
27mpg combined
City / highway
25 / 30 mpg
Fuel
Regular Gasoline
1.6 L · 4 cyl · Automatic 4-spd · Front-Wheel Drive · about $2,500/year to fuel
Soul
26mpg combined
City / highway
24 / 29 mpg
Fuel
Regular Gasoline
2 L · 4 cyl · Automatic 4-spd · Front-Wheel Drive · about $2,600/year to fuel
Soul
26mpg combined
City / highway
24 / 30 mpg
Fuel
Regular Gasoline
2 L · 4 cyl · Manual 5-spd · Front-Wheel Drive · about $2,600/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Electrical system Horn
32
1
2
0
62,000 mi
Service brakes, hydraulic
32
1
0
1
120,000 mi
Air bags Frontal › Driver clockspring/spiral cassette
26
22
0
26
57,000 mi
Engine
24
1
1
1
107,000 mi
Unknown or other
21
0
0
0
60,000 mi
Power train Driveline
13
0
0
1
40,000 mi
Service brakes
13
1
1
0
55,000 mi
Exterior lighting Headlights; Brake lights
13
0
0
0
106,000 mi
Structure Body; Body › Hatchback/liftgate
12
3
0
3
42,600 mi
Visibility Windshield; Glass, side/rear
11
0
0
0
10,000 mi
Electronic stability control (esc)
10
0
0
0
20,782 mi
Suspension Rear
9
1
0
0
57,500 mi
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Mar 9, 2026 · 167,492 milesAir bags › Frontal › Driver clockspring/spiral cassette The contact owns a 2011 Kia Soul. The contact stated that the airbag warning light was illuminated, indicating that the airbag system was inoperative. The vehicle was taken to a local dealer, where it was diagnosed that the clock spring needed replacement. The vehicle was repaired. A certified letter was sent to the manufacturer, requesting a goodwill refund; however, the request was denied due to the lack of recall coverage for the vehicle. The failure mileage was approximately 167,492.
Mar 4, 2026 · 154,655 milesService brakes, hydraulic The contact owns a 2011 Kia Soul. The contact stated that while her husband was at a stop sign, the vehicle suddenly shut off. The vehicle was successfully jump-started; however, after driving approximately one mile, the vehicle began jerking and lost power again and was pushed to a residence. The contact referenced NHTSA ID Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for the failure; however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,655.
Apr 22, 2022 · crash · 1 injuryAir bags This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.
Sep 25, 2023Service brakes, hydraulic The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Nov 27, 2024 · 165,000 miles · fireService brakes The contact owned a 2011 Kia Soul. The contact stated that the vehicle was parked overnight on his driveway, caught on fire, and exploded in the early morning. The fire started from the engine bay. The vehicle was unoccupied during the fire. The fire originated from the front engine bay, and soon after engulfed the entire vehicle. The vehicle was totaled, the side of the house was damaged, a motorcycle was destroyed and parts of the contacts shop were damaged. The fire department arrived and extinguished the fire. A fire department report was filed. A police department report was filed. The vehicle was destroyed. No warning lights were illuminated prior. The local dealer was not contacted.…
May 5, 2024 · 152,000 milesService brakes, hydraulic The contact owns a 2011 Kia Soul. The contact stated that the MIL warning light was illuminated. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. Additionally, the contact stated while the vehicle was idling, the contact noticed an abnormal burning odor. The dealer was notified of the failure and advised the contact that a fee would be charged for additional repairs. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 152,000.
Oct 7, 2024Vehicle speed control While driving my car just started accelerating in traffic and I couldnât get it to stop even while hitting brakes trying not to hit another vehicle. Fortunately found a way to pull to side of road and throw in park and it was still revving up and didnât stop til I turned off car completely. So terrifying. Now Iâm [XXX] trying figure out how Iâm going to get back home in this dangerous vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sep 10, 2024Engine Engine is going excessive through oil .
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
NHTSA defect investigations
AQ23002 · opened Nov 17, 2023 · openHyundai and Kia ABS Module Fires The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kiaâs defect decision making and adherence with reporting requirements;…
PE19004 · opened Mar 29, 2019 · closed Dec 22, 2021 · led to recall 20V088000Non-crash Vehicle Fires During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and Lambda II engines (approximately 1.7 million vehicles). ODI also reviewed field and other data on other Kia vehicles (approximately 3.6 million additional vehicles) equipped with the same engines used in the above-mentioned vehicles.As a result of this PE, Kia has issued NHTSA Recalls 20V-750 and 21V-844 to address potential engine failures and fires in certain Kia vehicles equipped with various engine types.Additional information on these and other related recall actions is available in the…
DP18003 · opened Aug 21, 2018 · closed May 10, 2019 · led to recall 18V907000Non-crash Vehicle Fires In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition. CAS stated that there is a higher number of complaints to NHTSA regarding non-crash fires on these vehicles compared to other similar vehicles. The Office of Defects Investigation (ODI) had already opened Recall Queries (RQ17-003 and RQ17-004) on all Kia and Hyundai vehicles equipped with Theta II engines for engine failures that may cause stalling and fires.The queries cover most of the petition subject Optima, Sorento, Sonata, and Santa Fe vehicles but not any of the subject…
