*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Fuel/propulsion system
> The fuel/propulsion system experienced continuous refueling difficulties characterized by premature nozzle shut-offs and trapped air in the fuel tank, preventing normal refueling operations. This ongoing malfunction creates potential safety hazards during vehicle operation and roadside refueling. UNKNOWN if reproduced or confirmed by a dealership, and the vehicle has not yet been formally inspected by manufacturer representatives, police, or insurance. No warning lamps or dashboard messages have appeared prior to or during the failure.
Oct 22, 2026Air bags
There is a known issue released by Volkswagen that certain model years of their vehicles are eligible for a limited extended warranty regarding the clock spring. In their release announcement VWP-18-11 on April 27, 2023, they specifically mentioned vehicle year model 2010 to 2022 qualifies for U37 Warranty key if the issue exists. However, my 2021 Volkswagen Jetta is excluded from this because they told me there is no identified issue as of now. However, the clock spring damage can lead to a severe safety concern that the driver's airbag won't be triggered and the front alert is not working properly as well. Taking these into consideration, Volkswagen still declined my request to offer the…
Sep 23, 2026Service brakes
There appears to be a known issue with the rear braking system on the VW Jetta for various model years including 2021. The issue seems to be a combination of soft brake pads combined with the autonomous braking system which overuses the brakes and causes premature wear. This rear autonomous braking system cannot be turned off. VW acknowledged this issue by issuing Policy and Procedure Bulletin VWP 22-18 on 12/20/2022 which extended the warranty on the rear brake pads to 2 years or 24K miles. This extension was due to a premature wear issue though they did not acknowledge in the bulletin that the autonomous braking system was to blame or faulty. I had to replace my rear brakes and rotors at…
Sep 13, 2026Electrical system
Mid June 2026 infotainment update was over the air software update. Update caused infotainment failures: looping screen resets, unable to play audio, disruption to screen during safety features such as back up cam, unable to accomplish directions, CarPlay no longer consistent feature. None of these listed problems were present before over the air software update.
Jun 25, 2026Service brakesCrash1 injury
While traveling at the posted speed limit and approaching a signalized intersection, I attempted to brake for stopped traffic ahead. The vehicle did not decelerate as expected, and the automatic emergency braking/forward collision mitigation system did not activate or provide any braking assistance. Additionally, no forward collision warning or audible/visual alert was provided prior to impact. A red warning indicator illuminated immediately before the collision; however, there was insufficient time to take additional evasive action. As a result, my vehicle rear-ended the vehicle stopped in front of me. The apparent failure of the braking assistance and forward collision warning systems…
Jul 14, 2026Electrical system
Volkswagen corporate deployed a mandatory over-the-air (OTA) software update to the MIB3 infotainment system. The update failed mid-installation, entirely bricking the J794 information module. This failure completely disabled vital driver information systems, including the digital dash compass, all audio alerts, and driver notification tones while the vehicle is in motion. This represents an immediate, manufacturer-initiated distraction and safety hazard that disables cabin instrumentation.
Jun 27, 2026Fuel/propulsion system
EPC light comes on and vehicle starts losing power while driving, you lose all acceleration. Check engine light has also illuminated I have taken in to have repairs done on this same issue 4 times in a span of owing this car for 7 months, this vehicle has become unreliable and a safety hazard while driving. They have replaced battery replaced ignition coils replaced EVAP valve reset my computer software updated my computers. I have spent a ton of money on this car for a repair that is unrepairable. And it currently sits in the VW dealership shop again because it is become a safety hazard to drive with myself let alone putting my child's life at risk driving on highways.
Nov 8, 2025Service brakes
Vehicle Information: Year: 2021 Make: Volkswagen Model: Jetta Date of Purchase: March 2022 Approximate Mileage at Time of Incident: 25,000 miles --- NATURE OF COMPLAINT: I am filing this complaint regarding premature and dangerous rear brake pad and rotor wear on my 2021 Volkswagen Jetta, purchased new in March 2022. At approximately 25,000 miles â well below any reasonable expectation of normal brake wear â I was informed by a service technician that my rear brake pads required immediate replacement due to excessive wear. The front brakes showed no comparable wear, which is inconsistent with normal braking patterns and strongly suggests a manufacturing or design defect. SAFETY CONCERN:…
May 6, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
