*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
The car has randomly shifted out of a drive gear on two separate occasions. First time it happened I had car towed back to selling dealership for warranty repair but they found nothing wrong and said they reset a fault code. They also told me we would have to wait and see if it happened again. It did and I called dealership to speak to service manager or the GM and was told they were unavailable and would relay the message to them and someone would call me back. This was on Friday the 23rd. Today the 26th, there has not been a return call so far. This is a major safety hazard as this randomly happens and it will not go into fwd or reverse when it occurs while Iâm driving the car. Warranty…
Oct 23, 2026Power train
The contact owns a 2025 Volkswagen Jetta. The contact stated that while driving 55 MPH, there was an abnormal odor inside the vehicle. The contact stated that the odor was a burning odor. The vehicle was taken to the dealer where it was diagnosed with internal transmission failure. The contact was informed that the transmission needed to be repaired. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, and the contact was informed that the failure was not duplicated. The manufacturer was made aware of the failure and a case was filed.
Mar 18, 2026Service brakes
I am not sure. My brakes are making noise. I made multi complaints to dealer and vw. I saw owner with the same car and he had the same problem. Please look into this. Something is wrong with brakes on VWs
Nov 29, 2025Unknown or other1 injury
Rental Vehicle Door Malfunction (Claim # [Insert Complaint/Claim Number]) Date: XXX To: Damage Recovery Unit / Customer Relations Enterprise Rent-A-Car Dear Sir/Madam, I am writing to formally report a serious safety defect and personal injury resulting from a rental vehicle provided by your [XXX] location, and to register a formal protest against returning this vehicle to service without a certified mechanical inspection. Rental & Vehicle Details â¢Rental Location: [XXX] â¢Pickup Date/Time: XXX at 11:15 AM â¢Vehicle: 2025 Volkswagen Jetta (Black) â¢License Plate: [XXX] â¢VIN: [XXX] â¢Vehicle Unit #: XXX â¢Starting Mileage / Fuel: 18,635 / 8.2 gal â¢Damage Recovery Unit Complaint #:…
Jun 25, 2026Forward collision avoidance › Adaptive cruise control
This update is for ODI #11761839. I am submitting new diagnostic evidence confirming that the ACC/Travel Assist safety defect in my 2025 Volkswagen Jetta continues to occur and existed long before any accident or windshield replacement. On August 18, 2026, a certified ADAS technician performed a full diagnostic scan and documented U112300 Databus errors and C12B3FD temporary camera view limitation. During the test drive, the technician successfully reproduced the Travel Assist failure (âTravel Assist not availableâ). The technician also wrote: âOwner is having issues with the ACC intermittingly since pick up. He took it to the dealer, but they were not able to find any faults.â This…
Sep 3, 2026Forward collision avoidance › Adaptive cruise control
This submission is an update to my previous NHTSA ODI complaint #11761837. I am adding new documentation provided by the authorized repair facility, including service records, diagnostic notes, and repair details. These documents confirm that the same safety defect continues to occur despite following all repair instructions and completing the recommended work. Please attach these materials to my existing complaint and include them in the ongoing review of this unresolved safety issue.
Sep 3, 2026Forward collision avoidance › Adaptive cruise control
I am reporting a recurring safety defect involving the Adaptive Cruise Control (ACC) system in my 2025 Volkswagen Jetta. The ACC system fails suddenly and without warning while driving, including during highway operation. This creates an immediate safety hazard, as the vehicle unexpectedly disengages speed control and forces abrupt driver intervention, increasing the risk of collision. The defect first occurred during the first week after I took delivery of the vehicle and has continued for over a year. The issue is completely unrelated to any accident; it existed before the accident, persisted during body shop repairs, and continues even after completing all repairs recommended by the…
Sep 3, 2026Visibility/wiper
I am the owner/operator of a 2025 Volkswagen Jetta S and am submitting this complaint regarding recurring optical distortion in the windshield within my normal driving field of view. The vehicle has undergone four windshield replacement attempts for this same condition, yet the distortion remains present. The distortion appears as a rippling or âfunhouseâ effect that can cause objects and straight lines viewed through the windshield to appear distorted while driving. The dealership and Volkswagen have inspected the vehicle on multiple occasions. Although the condition has not been consistently reproduced by every inspector, I continue to experience the distortion during normal driving.…
Sep 2, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
