The 2004 Chevrolet Impala has 7 safety recalls and 1,074 owner complaints on file with NHTSA. The most-reported problem area is electrical system (693 complaints).
Recalls7safety recalls
Complaints1,074filed by owners
Crashes · fires44 · 21reported in complaints
Injuries · deaths42 · 0reported in complaints
2004 Chevrolet Impala in an NHTSA crash test
Safety recalls
Engine and engine cooling › Exhaust system › Manifold/header/muffler/tail pipe
NHTSA recall 15V701000 · Oct 26, 2015 · 1,003,556 vehicles
Problem: General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.
Risk: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.
Fix: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engineÂs front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.
Components: Engine and engine cooling › Exhaust system › Manifold/header/muffler/tail pipe; Engine and engine cooling › Engine
Problem: General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.
Risk: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.
Fix: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.
Problem: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Fix: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Steering
NHTSA recall 09E005000 · Feb 17, 2009 · 979 vehicles
Problem: DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.
Risk: A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.
Fix: DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.
Steering
NHTSA recall 08E063000 · Oct 17, 2008 · 3,855 vehicles
Problem: DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.
Risk: IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.
Fix: DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.
Fuel system, other › Storage › Tank assembly › Pressure relief devices
NHTSA recall 07E021000 · Mar 12, 2007 · 742 vehicles
Problem: CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.
Risk: FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.
Fix: DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.
Service brakes, hydraulic
NHTSA recall 04V287000 · Jun 23, 2004 · 47,991 vehicles
Problem: CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.
Risk: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.
Fix: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
NHTSA side barrier crash testNHTSA side pole crash test
2004 Chevrolet Impala 4-DR w/SAB
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
Not Rated
2004 Chevrolet Impala 4-DR
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
Not Rated
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Impala
22mpg combined
City / highway
19 / 29 mpg
Fuel
Regular Gasoline
3.4 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $3,050/year to fuel
Impala
21mpg combined
City / highway
18 / 28 mpg
Fuel
Regular Gasoline
3.8 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $3,200/year to fuel
Impala
20mpg combined
City / highway
16 / 26 mpg
Fuel
Premium Gasoline
3.8 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $4,100/year to fuel
Impala Police
20mpg combined
City / highway
17 / 26 mpg
Fuel
Regular Gasoline
3.8 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $3,350/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Electrical system Instrument cluster/panel; Ignition › Anti-theft › Control module
Oct 1, 2026Air bags Car has turned off 3 times while sitting at a light and took hours to turn back on, car shudders when breaking sometimes and abs/traction control/air bag lights will come on, and will shudder and turn off while driving.
Jan 1, 2004Electrical system Cars acceleration causes me to be unable to pick up speed it decelerates up hills small or latg ramps cats constantly fly pass to avoid a multi car pile up itâs very dangerous!
Aug 15, 2025 · 71,000 milesElectrical system The contact owns a 2004 Chevrolet Impala. The contact stated that while driving approximately 40 MPH, the vehicle suddenly decelerated to approximately 20 MPH, and the instrument panel went black. The contact stated that the vehicle lost power steering functionality, and then lost motive power and stalled. The contact was assisted by persons nearby to push the vehicle to the side of the road. The vehicle was towed to a mechanic, who was unable to determine the cause of the failure. The vehicle was towed to the dealer, but was not diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.
Jul 31, 2024Electrical system The contact owned a 2004 Chevrolet Impala. The contact received notification of NHTSA Campaign Number: 14V400000 (Electrical System) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Jun 14, 2022Power train Wiring harness has got hot and cause a short not getting fuel and more
Aug 16, 2021 · 130,000 milesEngine and engine cooling The contact owns a 2004 Chevrolet Impala. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The contact was able to pull over and restart the vehicle after waiting approximately 5-10 minutes. The contact stated that the check engine warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V701000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was taken to a local dealer but was awaiting diagnostic testing. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
Feb 8, 2021 · fireEngine TL* THE CONTACT OWNED A 2014 CHEVEROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 65 MPH AND WHEN THE CONTACT WAS EXITING OFF THE EXIT RAMP, THE VEHICLE STALLED. THE CONTACT TRIED TO RESTART THE VEHICLE BUT FAILED. THE CONTACT WAS ATTEMPTED TO PUSH THE VEHICLE TO SIDE OF THE ROAD WHEN THEY NOTICED SMOKE COMING FROM THE FRONT OF THE HOOD. THE CONTACT OPENED THE HOOD AND SAW A FIRE COMING FROM THE UNDERNEATH THE ENGINE. NO ONE WAS INJURED. THE FIRE DEPARTMENT CAME AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THERE WAS A BATTERY WARNING LIGHT ILLUMINATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO CHARITY TOWING AND RECOVERY (4106 S 7TH ST, PHOENIX, AZ 85040) THE VEHICLE WAS NOT…
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.