Car Record Book

2004 Chevrolet Impala recalls & problems

The 2004 Chevrolet Impala has 7 safety recalls and 1,074 owner complaints on file with NHTSA. The most-reported problem area is electrical system (693 complaints).

Recalls7safety recalls
Complaints1,074filed by owners
Crashes · fires44 · 21reported in complaints
Injuries · deaths42 · 0reported in complaints
2004 Chevrolet Impala in an NHTSA crash test
2004 Chevrolet Impala in an NHTSA crash test

Safety recalls

Engine and engine cooling › Exhaust system › Manifold/header/muffler/tail pipe

NHTSA recall 15V701000 · Oct 26, 2015 · 1,003,556 vehicles

Problem: General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Risk: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Fix: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

Components: Engine and engine cooling › Exhaust system › Manifold/header/muffler/tail pipe; Engine and engine cooling › Engine

Engine and engine cooling › Engine

NHTSA recall 15V201000 · Apr 6, 2015 · 330,742 vehicles

Problem: General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Risk: The leaking engine oil can drip onto the hot surface of the exhaust manifold, increasing the risk of a fire.

Fix: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

Electrical system › Ignition

NHTSA recall 14V400000 · Jul 3, 2014 · 5,877,718 vehicles

Problem: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Fix: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

Steering

NHTSA recall 09E005000 · Feb 17, 2009 · 979 vehicles

Problem: DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.

Risk: A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.

Fix: DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.

Steering

NHTSA recall 08E063000 · Oct 17, 2008 · 3,855 vehicles

Problem: DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.

Risk: IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.

Fix: DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.

Fuel system, other › Storage › Tank assembly › Pressure relief devices

NHTSA recall 07E021000 · Mar 12, 2007 · 742 vehicles

Problem: CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

Risk: FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.

Fix: DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.

Service brakes, hydraulic

NHTSA recall 04V287000 · Jun 23, 2004 · 47,991 vehicles

Problem: CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Risk: DEPENDING ON WHETHER ONE OR BOTH BOLTS BACKS OUT OR FRACTURES, THE RESULT CAN BE LOCKING OF THE AFFECTED WHEEL DURING BRAKING AND AN ABRUPT STEERING INPUT IN THE DIRECTION OF THE LOCKED WHEEL, REDUCED BRAKING AND NOISE FROM THE AFFECTED WHEEL, OR SEVERING OF A BRAKE HOSE, INCREASED BRAKE PEDAL TRAVEL, AND REDUCED STEERING CONTROL. REDUCED BRAKING OR STEERING CONTROL COULD CAUSE A CRASH.

Fix: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

Crash test ratings

2004 Chevrolet Impala NHTSA side crash test
NHTSA side barrier crash test
2004 Chevrolet Impala NHTSA side pole crash test
NHTSA side pole crash test

2004 Chevrolet Impala 4-DR w/SAB

OverallNot Rated
Frontal crashNot Rated
Side crashNot Rated
RolloverNot Rated

2004 Chevrolet Impala 4-DR

OverallNot Rated
Frontal crashNot Rated
Side crashNot Rated
RolloverNot Rated

NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.

Fuel economy

Impala

22mpg combined
City / highway19 / 29 mpg
FuelRegular Gasoline

3.4 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $3,050/year to fuel

Impala

21mpg combined
City / highway18 / 28 mpg
FuelRegular Gasoline

3.8 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $3,200/year to fuel

Impala

20mpg combined
City / highway16 / 26 mpg
FuelPremium Gasoline

3.8 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $4,100/year to fuel

Impala Police

20mpg combined
City / highway17 / 26 mpg
FuelRegular Gasoline

3.8 L · 6 cyl · Automatic 4-spd · Front-Wheel Drive · about $3,350/year to fuel

EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.

What owners report

Problem areaComplaintsCrashesFiresInjuriesTypical mileage*
Electrical system
Instrument cluster/panel; Ignition › Anti-theft › Control module
69388668,328 mi
Exterior lighting
Headlights; Headlights › High/low beam dimmer switch
11013085,000 mi
Engine
723112120,783 mi
Steering
Column; Rack and pinion
67122755,000 mi
Service brakes, hydraulic
Foundation components › Disc › Rotor; Antilock/traction control/electronic limited slip › Abs warning light
6082648,000 mi
Power train
Automatic transmission; Driveline
4801164,000 mi
Vehicle speed control
Accelerator pedal; Cruise control
4130160,000 mi
Service brakes
37414116,500 mi
Engine and engine cooling
Engine; Exhaust system › Emission control
3621378,500 mi
Air bags
Frontal
312302689,355 mi
Unknown or other
2910181,000 mi
Fuel system, gasoline
Storage › Tank assembly; Delivery › Hoses, lines/piping, and fittings
1901152,560 mi

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.