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Model year record

2014 Chevrolet Impala recalls & problems

The 2014 Chevrolet Impala has 12 safety recalls and 638 owner complaints on file with NHTSA. The most-reported problem area is electrical system (222 complaints).

Recalls12safety recalls
Complaints638filed by owners
Crashes · fires19 · 8reported in complaints
NHTSA overall4–5 ★crash-test stars
2014 Chevrolet Impala in an NHTSA crash test
NHTSA crash test

Safety recalls

Air bagsJul 24, 2015

Air bags

Recall 15V4650005,493 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured April 15, 2013, to June 19, 2015, equipped with front vented-heated passenger seats. Accordingly, the Automatic Occupant Sensing (AOS) system may fail to suppress the front passenger air bag if a child seat is in the front passenger seat. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Risk
If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.
Fix
GM will notify owners, and dealers will correct the calibration-learning error by preconditioning the empty seat, and also resetting the ECU to a seat zero-value, free of charge. The recall began on August 25, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15400.
Parking brakeApr 6, 2015

Parking brake

Recall 15V202000126 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured March 22, 2013, to May 22, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."
Risk
Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Fix
GM has notified owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began on May 6, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15259. Note: The vehicles covered by this campaign were previously remedied incorrectly under campaigns 14V541 or 15V085.
Parking brakeFeb 11, 2015

Parking brake

Recall 15V0850003,660 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 15, 2012, to May 30, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."
Risk
Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Fix
GM will notify owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began March 5, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 (Chevrolet). GM's number for this recall is 15100. Note: This recall covers a limited population of vehicles that were remedied incorrectly under recall 14V-541.
Electrical systemOct 1, 2014

Electrical system

Recall 14V614000106,307 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Risk
If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Fix
GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM’s number for this recall is 14515.
Parking brakeSep 9, 2014

Parking brake

Recall 14V541000205,309 vehiclesopened after NHTSA action (ODI)

Problem
General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
Risk
Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Fix
GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.
Air bagsAug 28, 2014

Frontal › Sensor/control module-inactive

Recall 14V5180005 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."
Risk
In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.
Fix
GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.
StructureAug 8, 2014

Structure

Recall 14V48900014,940 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection In Interior Impact."
Risk
The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.
Fix
Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time dealers will inspect, and if necessary, replace the console storage compartment door inertia latch, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14476.
SteeringJul 23, 2014

Electric power assist system

Recall 14V45000057,242 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 5, 2012, to December 20, 2013. Due to a poor electrical ground connection to the Power Steering Control Module (PSCM), the affected vehicles may have a loss of power steering assist during start up or while driving.
Risk
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Fix
GM will notify owners, and dealers will clean paint from behind the ground stud nut and update the PSCM software, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. The recall began on August 21, 2014. GM's number for this recall is 14330.
SteeringJul 2, 2014

Steering

Recall 14V409000106 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, Cadillac XTS, Chevrolet Camaro and Chevrolet Impala vehicles. Improperly torqued fasteners may cause the steering intermediate shaft and the steering gear and/or the lower control arm and the lower ball joint to separate.
Risk
If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.
Fix
GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14378.
Electrical systemJun 23, 2014

Ignition

Recall 14V3550003,141,731 vehicles

Problem
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Fix
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Power trainFeb 21, 2014

Automatic transmission

Recall 14V092000355 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." They also fail to conform to FMVSS number 114, "Theft Protection and Rollaway Prevention."
Risk
If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Fix
General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.
Exterior lightingMay 24, 2013

Brake lights

Recall 13V22000010,210 vehicles

Problem
General Motors LLC (GM) is recalling certain model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; model year 2014 Chevrolet Impala; and 2013 Chevrolet Sonic vehicles. Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles. In October 2013, GM informed the agency that it was adding model year 2013 Chevrolet Sonic vehicles to this campaign , representing an additional 8,050 units. The total number of vehicles being recalled is now 9,677. On the affected vehicles, the brake lamps may intermittently flash without the brakes being applied and the cruise control may disengage. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Risk
If the brake lamps flash when the vehicle is not slowing, a following driver may not adjust vehicle speed when the vehicle is in fact braking, and the brake lamps are illuminating as intended, increasing the risk of a crash.
Fix
GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.

Components: Exterior lighting › Brake lights; Electrical system

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

Crash test ratings

2014 Chevrolet Impala 4 DR FWD

Overall★★★★★
Frontal crash★★★★★
Side crash★★★★★
Rollover★★★★★
Rollover risk12.1%

Forward collision warning: Optional · Lane departure warning: Optional

2014 Chevrolet Impala Limited 4 DR FWD

Overall★★★★★
Frontal crash★★★★★
Side crash★★★★★
Rollover★★★★★
Rollover risk11.3%
2014 Chevrolet Impala NHTSA side crash test
NHTSA side barrier crash test
2014 Chevrolet Impala NHTSA side pole crash test
NHTSA side pole crash test

NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.

Fuel economy

Impala eAssist Hybrid

28mpg combined
City / highway24 / 35 mpg
FuelRegular Gasoline

2.4 L · 4 cyl · Automatic (S6) · Front-Wheel Drive · about $2,400/year to fuel

Impala

24mpg combined
City / highway21 / 31 mpg
FuelRegular Gasoline

2.5 L · 4 cyl · Automatic (S6) · Front-Wheel Drive · about $2,800/year to fuel

Impala Limited FFV

22mpg combined
City / highway18 / 29 mpg
FuelRegular Gasoline

3.6 L · 6 cyl · Automatic 6-spd · Front-Wheel Drive · about $3,050/year to fuel

Impala FFV

22mpg combined
City / highway19 / 28 mpg
FuelRegular Gasoline

3.6 L · 6 cyl · Automatic (S6) · Front-Wheel Drive · about $3,050/year to fuel

Impala

21mpg combined
City / highway18 / 28 mpg
FuelRegular Gasoline

3.6 L · 6 cyl · Automatic (S6) · Front-Wheel Drive · about $3,200/year to fuel

EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.

What owners report

Problem areaComplaintsCrashesFiresInjuriesTypical mileage*
Electrical systemHorn; Adas › Blindspot › Sensors22215066,000 mi
SteeringHydraulic power assist system; Hydraulic power assist › Power steering fluid14150168,500 mi
Electronic stability control (esc)10400069,310 mi
Unknown or other8741165,211 mi
Service brakes8351157,500 mi
Engine5623160,000 mi
Exterior lightingHeadlights; Brake lights4612014,700 mi
Air bags4490664,000 mi
Lane departureBlind spot detection; Warning4200085,000 mi
Power train3900059,930 mi
Vehicle speed control3100054,500 mi
StructureBody; Body › Trunk lid2500028,500 mi

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.

NHTSA defect investigations