2020 Chevrolet Impala recalls & problems
The 2020 Chevrolet Impala has no safety recalls on file with NHTSA, and 15 owner complaints. The most-reported problem area is unknown or other (7 complaints).
Recalls0safety recalls
Complaints15filed by owners
Crashes · fires3 · 0reported in complaints
Injuries · deaths1 · 0reported in complaints
Safety recalls
No safety recalls have been filed for the 2020 Chevrolet Impala.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
2020 Chevrolet Impala 4 DR FWD
| Overall | ★★★★★ |
|---|---|
| Frontal crash | ★★★★★ |
| Side crash | ★★★★★ |
| Rollover | ★★★★★ |
| Rollover risk | 12.1% |
Forward collision warning: Optional · Lane departure warning: Optional
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Impala
22mpg combined
| City / highway | 19 / 28 mpg |
|---|---|
| Fuel | Regular Gasoline |
3.6 L · 6 cyl · Automatic (S6) · Front-Wheel Drive · about $3,050/year to fuel
Impala FFV
22mpg combined
| City / highway | 18 / 28 mpg |
|---|---|
| Fuel | Regular Gasoline |
3.6 L · 6 cyl · Automatic (S6) · Front-Wheel Drive · about $3,050/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
| Problem area | Complaints | Typical mileage* |
|---|---|---|
| Unknown or other | 7 | — |
| Electrical system | 3 | — |
| Steering | 3 | — |
| Air bags | 2 | — |
| Fuel/propulsion system | 2 | — |
| Power train | 2 | — |
| Exterior lighting Headlights | 1 | — |
| Structure Body | 1 | — |
| Seats | 1 | — |
| Engine | 1 | — |
| Visibility/wiper | 1 | — |
| Seat belts | 1 | — |
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
- Jun 23, 2026Unknown or other
On XXX | purchased a 2020 Chevrolet Impala, VIN [XXX], from NYS Office of General Services via GovDeals Inventory #200075. OGS Bill of Sale #XXX stated 59,145 miles and Clean Title. Carfax shows: 1. 90,803 miles on 12/16/2024 while in OGS possession 2. Total Loss declared 5/21/2025 3. Accident with rear damage 5/21/2025 not disclosed Actual odometer reading on 7/3/2026: 99,241 miles. OGS rolled back 31,658 miles and sold Total Loss vehicle as Clean Title. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) - May 4, 2026 · crashFuel/propulsion system
The component is the Evaporative Emission Control System (EVAP) Vapor Canister Purge Valve.The internal diaphragm or solenoid of the factory-installed purge valve has worn out prematurely or became contaminated, locking it permanently into a stuck-open position.The Manifestation or (Symptoms): The stuck-open valve continuously drafts raw fuel vapor and unmetered air into the engine intake manifold. This causes an improper air-fuel mixture, resulting in:Stumbling / Failure to Start Immediately After Refueling (the engine is flooded by gas tank vapors forced in during fill-up).Rough Idling (due to a continuous vacuum leak).Illuminated Check Engine Light tracking Diagnostic Trouble Codes… - Sep 3, 2025Seat belts
Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working - Jan 1, 2025Steering
2020 Chevrolet Impala Premier purchased July, 2015, mileage: + or - 12 miles I started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an OBD reading and no on dash reading. Right after the warranty was up and at 5,322 miles they were able to get an OBD reading. Information from the dealer invoice: A multi-point inspection DI1 Multi-Point inspection 716106 CPC B C/S veh is hard to steer at times- acts like it has no electric steering ADV cause: DTC O800 power steering control module low voltage, found while battery sitting over TP test dead cell and low cca 185/535cca EGO1 drivability test 716106 CPC $69.95 1 88866309 $190.00 New… - Jul 8, 2025Power train
I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didnât Make Sense To Me So I Ask For A Supervisor I Was Then Inform That They Could Tell If They Switch My Tires Later On I Was Told It Was A Tire Came Took My Car To Firestone This Sat 07/19/2025 I Was Told I Didnât Need Tires It Is In Fact Both Of My Hub Bearing So I Paid 100.00 Diagnostic Fee To Castle And Risking My Life Driving My Car When They Knew In Fact That It Was My Hub Bearings My Car Is Under Warranty If It Wasnât They Would… - Mar 31, 2025Electrical system
I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor. When I returned home, I had the same issue occur AGAIN. I retook it and they wanted another 200 dollars. I complained to the seller of this vehicle, and he agreed to waive these 200 dollars. When it was rechecked, it was found out that it actually had to replace the wheel barring's on the front. It was around a 2,000$ job I have the receipts, and I actually didn't… - Oct 29, 2024 · 85,000 miles · crash · 1 injuryAir bags
The contact's friend owned a 2020 Chevrolet Impala E. The contact stated that while her friend was driving at 25 MPH and approaching a curve, he inadvertently lost control of the vehicle. Â As a result, the vehicle left the roadway, rolled, and came to a complete stop with all four wheels facing upwards after colliding with a tree. Though the vehicle rolled on its back no air bags were deployed. No warning lights were illuminated. The vehicle was towed to a tow yard but had yet to be deemed a total loss by the driver's insurance provider. A police report was filed and injuries were reported. The driver refused medical attention from EMS at the time of the accident but stated that he would… - Aug 22, 2024Visibility/wiper
The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.