*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
File an Immediate NHTSA Safety Complaint (Do This Tonight) The vehicle intermittently stalls completely while decelerating or braking at low speeds when the engine is warm. The dashboard flashes an ACC/FCW warning as the engine dies. This requires a full shift into Park to restart in active traffic, creating an imminent crash hazard. The vehicle has only 26,000 miles. Chrysler Case #98023933 is refusing to authorize diagnostic flight data logging or precautionary repairs because the dealer cannot immediately replicate it." â¢
Jun 1, 2026Electrical system
My 2020 Chrysler Pacifica Plug-In Hybrid (VIN [XXX]) is covered by safety recall NHTSA 26V-362 / FCA 52D (shown as "Recall Incomplete" on NHTSA's VIN lookup as of October 17, 2026), high-voltage battery fire risk. FCA advises owners not to charge the vehicle and to park it outside, away from structures, until it is repaired. FCA's dealer notice states the remedy for 2020-2021 model-year vehicles became available June 12, 2026. Shortly before drop-off, the vehicle's electronics began failing intermittently; no battery warning messages appeared and there was no fire. I purchased the vehicle from Clay Cooley CJD Ram (Irving, TX) on November 27, 2020. I presented it to Meador Chrysler Dodge…
Aug 18, 2026Unknown or other1 injury
While standing sideways, my left shoulder towards the rear of the car, I pushed the open hatch button. The automatic door began to rise and lifted me up and tossed me against some metal furniture that was behind the car, in the parking lot of a deli. It was over in a second, I couldn't step out of the way because I was holding two bags of firewood, one in each hand, and there was a tall curb, say ten inches high that prevented me from moving quickly out of the way. The automatic return function failed and the power gate just lifted me off my feet and I landed badly on the metal stadium type chairs severely injuring my ribs. It took me a minute to compose myself and rise, shut the hatch and…
Sep 27, 2026Electrical system
I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software update to the Battery Pack Control Module (BPCM) under Recall 52D, but their diagnostic scan logged an active high-voltage fault code (DTC P0E15-00 for the battery pack coolant heater) and a stored bypass valve code (DTC P0E7C-00). Despite these active thermal management codes showing up in their system, the technician marked the vehicle as passed and returned it to me. After…
Jul 31, 2026Steering
I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.
Sep 12, 2026Engine
I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, âWhen your vehicle was initially checked in, the following trouble codes were present: 5 BPCM FAULT CODES P1A21-00, P1D43-00, P1C01-00, P1A2A-00, and P1A29-00. We have completed Recall Y40.â The repair tech said they expected the engine to lose power again at some point and I would need to have it towed in again…
Aug 15, 2026Seat belts
Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the seatbelt is unusable. This vehicle is used for family transport so there is no known cause as to why this would have happened. The middle seatbelt stitching is also disintegrating
Sep 6, 2026Electrical system
We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. Nine days after the recall service, the vehicle would not start and displayed a âService Charging Systemâ error message. The dealership arranged to have the vehicle towed back for evaluation. They kept the vehicle for approximately a week and a half but ultimately stated that they were unable to identify any problem. We were charged $200 for the diagnostic evaluation, and our insurance covered the cost of the tow.…
Jul 29, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
