*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
The vehicle experiences a complete loss of motive power due to the high voltage battery pack reaching a temperature of 131 degrees F. The defect first surfaced on March 7th, 2022. The vehicle shut down on multiple occasions while driving, and the original owner had the vehicle bought back by FCA US. The vehicle was sold to me in 2023, and it has shut down on numerous occasions for me as well, some of which were while driving. In total, between both owners, there have been 11 failed repair attempts, involving replacement of the high voltage battery pack, the chiller, the inter-loop heat exchanger, the battery cooling pump, and multiple replacements of the high temp 3-way cabin valve. I…
Sep 2, 2026Seats
latching cable for second row drivers side seat broke, allowing the seat to slam forward and back while driving and the seat back would not stay up.tje cable has a plastic piece to hold spring pressure and the plastic is not strong enough to be reliable. A few months ago the second row passenger side seat cable broke in the same manner. The spring in the picture attached is supposed to be contained inside the plastic,but the thin plastic breaks and the spring is no longer contained.
Oct 16, 2026Engine
Vehicle once it came to a full stop on the highway the check engine light popped on and would not go out. it drove okay the reset of the way home until the last few miles, came to a stop sign and vehicle shut off. placed into park and restarted the vehicle and continued journey home
Oct 7, 2026Steering
After turning hard to the right in a tight corner there is a catch in the steering system when returning to center occasionally
Oct 2, 2026Fuel system, gasoline
The contactâs daughter owns a 2021 Chrysler Pacifica. The contact stated that while operating the vehicle, there was a strong fuel odor inside the vehicle. The contactâs husband inspected under the hood and became aware that there was a pin-sized hole in the fuel line and that there was fuel leaking inside the engine compartment. The contact stated that the fuel supply line was touching the engine and the vibration from the engine had caused the pinhole in the fuel supply line. The fuel supply line was replaced by the husband, and the vehicle was repaired.
Sep 6, 2026Electrical system
Around 08/2026, FCA US LLC Dealer performed FCA Safety Recall 52D (NHTSA 26V-362) on my 2021 Chrysler Pacifica Plug-In Hybrid. The recall included a software update to the high-voltage Battery Pack Control Module (BPCM). Before the service, the radio and infotainment system worked normally. Right after the recall service, the radio screen on the instrument panel stopped working and the infotainment software began crashing repeatedly. As a result, the radio and audio system can't be used. The dealer confirmed that the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available…
Aug 14, 2026Electrical system
Our van will not charge when plugged in and a message on the dashboard says "Service Charging System". Also, the car will not go into reverse when turned on and the gear is showing in "R", reverse. It will not let me back up out of our garage.
Sep 28, 2026Electrical system
Vehicle is a 2021 plug-in hybrid minivan within the population of an open safety recall for internal high-voltage battery failure that can result in fire, including while parked and not charging. The recall remedy, performed at a dealer, consisted of a battery control module software update intended to detect the defect, plus battery pack inspection and replacement if flagged. Approximately six weeks after the recall remedy was performed, the malfunction indicator lamp illuminated. Scan of the hybrid battery controller returned two stored codes: P1D43 (internal control module shut-off test monitoring time error) and U029A (lost communication with hybrid battery pack sensor module). U029A…
Sep 18, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
