Model year record

2003 Keystone Cougar recalls & problems

The 2003 Keystone Cougar has 2 safety recalls and 6 owner complaints on file with NHTSA. The most-reported problem area is equipment (3 complaints).

Recalls2safety recalls

Complaints6filed by owners

Crashes · fires0 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

EquipmentNov 22, 2017

Equipment

Recall 17V7550001,205,997 vehicles

Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

EquipmentMar 22, 2007

Recreational vehicle/trailer

Recall 07V134000122,162 vehicles

Problem: CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk: THIS COULD RESULT IN A FIRE.
Fix: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Typical mileage*
EquipmentRecreational vehicle/trailer	3	—
TiresSidewall	2	—
StructureBody › Bumpers	1	—
SuspensionMultiple axle	1	—
Equipment adaptive/mobility	1	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Equipment adaptive/mobility
TL* THE CONTACT OWNS 2003 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THERE WAS A BIRD'S NEST IN THE PIN BOX OF THE VEHICLE AND THE HEAD OF THE PIN BOX WAS SPLIT IN HALF. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THEY ADVISED THAT THE FRAME WORK OF THE PIN BOX WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD FURTHER INVESTIGATE THE ISSUE. THE FAILURE AND THE CURRENT MILEAGE WAS NOT AVAILABLE.
May 24, 2012
Tires
GOING FROM CALIFORNIA TO LAS VEGAS ON INTERSTATE 15 ABOUT TEN MILES FROM THE NEVADA STATE LINE WHEN I HEARD A WHOLE LOT OF THUMPING FROM MY COUGAR FIFTH WHEEL TRAILER. I HAD JUST TRAVERSED A VERY ROUGH SECTION OF ROAD WITH CONCRETE BARRIERS AND NO SHOULDERS ALONG THE HIGHWAY. I PULLED OVER ONTO THE PRECARIOUSLY NARROW SHOULDER AS SOON AS IT SEEMED SAFE. IT REALLY WASN'T SAFE. I SAW THAT MY FRONT TIRE ON THE RIGHT SIDE WAS SHREDDED BUT THAT THE REAR TIRE WAS STILL HOLDING THE FRONT TIRE JUST OFF ITS RIM. I FOUND A BETTER SHOULDER. I GOT SOME RV ROADSIDE ASSISTANCE. THE BIG REPAIR TRUCK PULLED UP BEHIND ME AND THE GUY PUT ON MY SPARE. HE MENTIONED THAT HE SMELLED A LOT OF PROPANE, SO I SHUT…
Oct 31, 2008 · 10,000 miles
Equipment › Recreational vehicle/trailer
TL*THE CONTACT OWNS A 2003 KEYSTONE COUGAR RV. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT SMELLED A STRONG AMMONIA ODOR COMING FROM THE UNIT AND THE REFRIGERATOR WAS NOT OPERATING PROPERLY. THE REFRIGERATOR WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE HEAT TUBE WAS FRACTURED WITH A SLIGHT LEAK. THE REFRIGERATOR HAS NOT BEEN REPAIRED. THE CONTACT WAS DISPLEASED TO KNOW THAT DOMETIC WOULD NOT REPLACE THE DEFECTIVE COOLING UNIT. THE PART NUMBER WAS UNKNOWN. UPDATED 07/29/08 *BF
Apr 29, 2008
Suspension › Multiple axle
MY WIFE AND I PURCHASED A NEW 2003 COUGAR 5TH WHEEL MANUFACTURED BY KEYSTONE. TWO MONTHS PAST THE 1-YEAR MANUFACTURER WARRANTY, WE EXPERIENCED TWO TIRE BLOWOUTS ON THE PASSENGER SIDE. SINCE THE WARRANTY HAD EXPIRED ON THE TIRES, WE REPLACED THEM ALL WITH NEW 10-PLY TIRES. AFTER LESS THAN 1,000 MILES, WE EXPERIENCED ANOTHER BLOWOUT ON THE SAME SIDE RESULTING IN EXTENSIVE DAMAGE TO THE TRAILER SIDING. IN AUGUST 2007 BEFORE TAKING A TRIP, I NOTICED THAT ONE OF THE NEW 10-PLY TIRES HAD A BUBBLE IN THE SIDE WALL. I REPLACED THE TIRE. ON THE WAY HOME, AFTER TRAVELING LESS THAN 500 MILES, WE EXPERIENCED ANOTHER BLOWOUT ON THE PASSENGER SIDE CAUSING MORE DAMAGE TO THE EXTERIOR. IN RESEARCHING THE…
Aug 18, 2007
Tires › Sidewall
NANKING MILESTAR TRAILER TIRES SIDEWALL FAILURE/CRACKING ST225/75R15 LOAD RANGE D
May 26, 2007 · 975 miles
Structure › Body › Bumpers
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE BUMPER METAL WAS OBSERVED TO BE TORN ON BOTH SIDES. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE TRAILER TO THE SERVICE DEALER FOR INSPECTION. *AK UPDATED 11/30/06. *JB
Oct 10, 2006

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.