Model year record

2014 Keystone Cougar recalls & problems

The 2014 Keystone Cougar has 4 safety recalls and 4 owner complaints on file with NHTSA. The most-reported problem area is exterior lighting (2 complaints).

Recalls4safety recalls

Complaints4filed by owners

Crashes · fires0 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

EquipmentNov 22, 2017

Equipment

Recall 17V7550001,205,997 vehicles

Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

SuspensionMar 27, 2014

Rear › Springs › Leaf spring assembly › Hanger/bracket

Recall 14V14600032 vehicles

Problem: Keystone RV Company (Keystone) is recalling certain model year 2014 Summerland, Springdale, Bullet, and Cougar recreational travel trailers and fifth wheels. The affected vehicles may have been built with frame spring hangers that may be brittle and susceptible to fracturing.
Risk: A spring hanger that fractures may result in a loss of control of the trailer, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will inspect and replace the spring hanger, as necessary, free of charge. The recall began on April 17, 2014. Owners may contact Keystone at 1-866-425-4369. Keystone's number for this recall is 14-205.

SuspensionMar 12, 2014

Rear › Axle › Non-powered axle assembly

Recall 14V120000708 vehicles

Problem: Keystone RV Company (Keystone) is recalling certain model year 2014 Cougar, Springdale, Hideout, Passport, and Bullet fifth wheels and travel trailers manufactured January 13, 2014, through February 12,2014. In the affected vehicles, the inner wheel bearings on the axle may have insufficient lubrication.
Risk: With an insufficient amount of lubrication, the wheel bearing and hub may become overheated and the wheel may seize or separate from the vehicle, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will inspect the axle hubs and bearings for the proper lubrication. Any damaged bearings will be replaced. These repirs will be performed, free of charge. The recall began on April 7, 2014. Owners may contact Keystone at 1-866-425-4369. Keystone's number associated with this recall is 14-202.

EquipmentApr 23, 2013

Equipment

Recall 13V1550006,561 vehiclesopened after NHTSA action (ODI)

Problem: Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Risk: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Fix: Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Typical mileage*
Exterior lighting	2	—
Equipment	1	—
Service brakes	1	—
Electrical system	1	—
StructureBody	1	—
Unknown or other	1	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Structure › Body
WAS DRIVING ON 10 FREEWAY IN CALIFORNIA WAS MOTIONED BY A PASSING CAR THAT WE HAD A PROBLEM WITH SPARE TIRE ON THE BACK OF OUR RV FIFTHWHEEL. WHEN WE PULLED OVER THE SPARE TIRE WAS NEARLY ON THE GROUND. THE BUMPER WHICH HOLDS THE SPARE TIRE HAD BASICALLY RIPPED AND WAS PEELING AWAY( FROM THE WELDS )AND WAS JUST BARELY HOLDING ON. WHEN WE BOUGHT THE FIFTHWHEEL (BRAND NEW, NOT USED) WE DID NOT ADD OR CHANGE ANYTHING. WE FOUND RECALLS ON THIS EXACT THING,BUT WHEN NOTIFING KEYSTONE ALL THEY WOULD SAY WAS IT WAS OUT OF WARRANTY AND RECALL NOT GOOD ON OUR YEAR. I ASKED SEVERAL TIMES FOR SOMEONE HIGHER UP TO TALK TO BUT WAS NOT GIVEN ANY INFORMATION. THIS BICYCLE RACK/ BUMPER WAS INSTALLED BY…
Jul 27, 2018
Service brakes
THE ELECTRIC BRAKES HAVE A VERY FLIMSY CONNECTION BEHIND EACH BRAKE PLATE. A VERY SMALL WIRE IS EXPOSED TO THE ELEMENTS. IN OUR CASE, SOMETHING BROKE THE WIRE AND THE BRAKES FAILED. KEYSTONE HAD THEIR DEALER REPAIR THE WIRE TO ITS ORIGINAL FLIMSY STATE. A FEW MONTHS AGO THE TRAILER BRAKES WERE IRRATIC (UNRELIABLE). I TOOK THE TRAILER TO REPAIR FACILITY. IN SEARCHING FOR THE PROBLEM, THEY DISCOVERED THAT THE RUBBER GASKET ON ALL FOUR INNER GREASE SEALS WERE SEVERELY DAMAGED BECAUSE THEY WERE UNDERSIZED. IF THE GREASE ISN'T CONTAINED IN THE BEARINGS, EVENTUALLY THE WHEELS WILL FALL OFF. PICTURES ARE ATTACHED. THE HEAT IN THE INTERIOR LIGHTS HAS ALWAYS BEEN OF CONCERN. PICTURES OF A PARTIALLY…
Jul 1, 2015 · 5,000 miles
Equipment
TL* THE CONTACT OWNS A 2014 KEYSTONE COUGAR RV. WHILE DRIVING 65 MPH, THE AWNING MOTOR DETACHED. THE RV WAS TAKEN TO AN RV DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 08/17/16*LJ THE CONSUMER WAS INFORMED THERE WAS A RECALL. HOWEVER, HIS UNIT WAS NOT INCLUDED. UPDATED 08/22/16.*JB
May 31, 2016
Exterior lighting
WE HAVE A 2014 COUGAR FIFTH WHEEL- MODEL 29RET THE HEAT IN THE INTERIOR LIGHTS HAS ALWAYS BEEN OF CONCERN. SO, I ORDERED LED REPLACEMENTS FOR THE 921 BULBS YOUR INSTALLED. UPON INSPECTION (SEE PICTURES) YOU'LL SEE THAT SOME OF THE ORIGINAL 921 BULBS ARE DISFIGURED BECAUSE OF THE EXCESSIVE HEAT AND ONE OF THE LENSES HAS BEEN DEFORMED. IT HAS TO TAKE A LOT OF HEAT TO MELT A LIGHT BULB. THIS HAS TO BE A FIRE HAZARD.
Dec 16, 2015

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.