Model year record

2004 Keystone Cougar recalls & problems

The 2004 Keystone Cougar has 3 safety recalls and 26 owner complaints on file with NHTSA. The most-reported problem area is tires (20 complaints).

Recalls3safety recalls

Complaints26filed by owners

Crashes · fires1 · 1reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

EquipmentNov 22, 2017

Equipment

Recall 17V7550001,205,997 vehicles

Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

EquipmentJul 17, 2008

Recreational vehicle/trailer

Recall 08V325000161,250 vehiclesopened after NHTSA action (ODI)

Problem: KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Fix: KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE AT 1-866-425-4369.

EquipmentMar 22, 2007

Recreational vehicle/trailer

Recall 07V134000122,162 vehicles

Problem: CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk: THIS COULD RESULT IN A FIRE.
Fix: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Crashes	Fires	Typical mileage*
TiresTread/belt; Valve	20	1	0	4,500 mi
EquipmentRecreational vehicle/trailer	5	0	1	—
Electrical systemWiring	1	0	0	—
Structure	1	0	0	—
Suspension	1	0	0	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

EquipmentFire
TL* THE CONTACT OWNS A 2004 KEYSTONE COUGAR FIFTH WHEEL EQUIPPED WITH A DOMETIC REFRIGERATOR. THE CONTACT STATED THAT THE REFRIGERATOR CAUGHT FIRE. THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. A TECHNICIAN DIAGNOSED THAT THE REFRIGERATOR NEEDED TO BE REPLACED AND SERVICED PER NHTSA CAMPAIGN NUMBERS: 08V325000 (EQUIPMENT) AND 08E032000 (EQUIPMENT). THE VEHICLE WAS NOT REPAIRED DUE TO THE MANUFACTURER'S REFUSAL. THE VIN WAS UNAVAILABLE.
Mar 19, 2016
Equipment › Recreational vehicle/trailer
I HAVE A 2004 KEYSTONE TRAVEL TRAILER. THE REFRIGERATOR HAS A RECALL FROM DOMETIC. THE RECALL IS TO PREVENT FIRES IF THE REFRIGERATOR LEAKS FLAMMABLE COOLANT INTO THE PROPANE FLAME. MY COOLER HAS STARTED TO LEAK AND IS NO LONGER SAFE TO USE. DOMETIC WILL NOT REPLACE THE FAULTY COOLER. THEIR SOLUTION TO THE PROBLEM (LEAKING COOLERS) IS TO INSTALL A SWITCH THAT TURNS THE FRIDGE OFF IN CASE OF A LEAK. IT DOES NOT FIX THE REAL PROBLEM (THE FAULTY COOLER). THEY WILL NOT EVEN ALLOW ME TO HAVE THE KIT PUT ON UNTIL I PURCHASE A NEW COOLER. PLEASE HELP ME RESOLVE THIS ISSUE WITH DOMETIC. I FEEL THAT DOMETIC NEEDS TO REPLACE THE FAULTY PART. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM…
Mar 9, 2015
Equipment › Recreational vehicle/trailer
DOMETIC REFRIGERATOR MODEL# RM2662. *TR
Jun 14, 2009
Tires
MULTIPLE TIRE BLOW OUTS LESS THAN 5000 MILES WITH THE FIRST ONE, LESS THAN 80 MILES WITH THE REPLACEMENT (SPARE NEVER USED ALWAYS MAINTAINED) WHICH THEN CAUSED A THIRD TIRE TO STRIP. ALL OF THIS WITHIN ONE TRIP WITH OUR RV THAT IS JUST 5YRS OLD. WE PURCHASED IT BRAND NEW AND SINCE HE WAS A TRUCK DRIVER, HE ALWAYS DID INSPECTIONS BEFORE EACH TRIP CHECKING TIRES, PRESSURE, WEAR ETC. OUR TIRES WERE VIRTUALLY BARELY WORN WHEN THIS OCCURRED AND LOOKED BRAND NEW. WE WERE FORTUNATE THAT THE FIRST BLOW OUT HAPPENED AS WE ARRIVED AT OUR LOCATION, THE SECOND BLEW TRAVELING 60MPH ON A FLAT HIGHWAY THAT WE WERE ABLE TO STOP ABRUPTLY BEFORE THE THIRD TIRE ACTUALLY BURST. WE ONLY ENDED UP WITH MINIMAL…
Jul 5, 2009 · 80 miles
Tires
I HAVE A 2004 KEYSTONE COUGAR 31QBHS TRAVEL TRAILER. I BOUGHT IT USED ABOUT 2 YEARS AGO. IT HAD NEW TIRES ON IT WHEN I BOUGHT IT. ON OUR SECOND TRIP OUT (I CHECK AIR PRESSURE BEFORE LEAVING EACH TIME) I BLEW A TIRE. IT HAS THE DISCOUNT TIRE - CARLISLE MAXXUS TRAILER TIRE - HEAVIEST RATED TRAILER TIRE I COULD GET FROM THEM) IT BLEW A TIRE WITHIN 45 MILES OF THE HOUSE. OUR THIRD TRIP OUT WE BLEW ANOTHER TIRE. I WENT BACK TO DISCOUNT AND THEY REPLACED ALL TIRES. ON A TRIP THIS PAST WEEKEND ANOTHER TIRE SEPARATED AND WENT FLAT. ANOTHER BLEW OUT ON THE RETURN TRIP AND ANOTHER SEPARATED. I HAVE SOMEONE WHERE I STORE MY TRAILER, THAT HAS AN IDENTICAL COUGAR AND LIKEWISE HAS CONTINUAL BLOWOUTS AND…
Jun 28, 2009
Equipment › Recreational vehicle/trailer
OWN 2004 KEYSTONE / COUGAR 5 TH WHEEL CAMPER, IT HAS A DOMETIC REFRIGATORTHAT HAS BEEN RECALLED. MODEL #RM2652 S/N 32103795. THIS UNIT CAN HAVE FATIGUE CRACK IN THE BOILER TUBE WHICH CAN CAUSE A FIRE. THEY WANT TO INSTALL A PARTIAL FIX TO THE UNIT. THEY DO NOT WANT TO FIX THE BOILER TUBE IF IT IS OUT OF THE WARRANTY. I JUST GOT THE RECALL NOTICE IN MARCH OF 2009. THEY TOLD THE AUTHORIZED SERVICE AGENT THAT DOMETIC STOPPED FIXING THE FATIGUE CRACK IN 2008. NOW THAT THE UNIT IS NOT IN WARRANTY ANY LONGER THEY DO NOT WANT TOO FIX THE PROBLEM. *TR
Mar 4, 2009
Suspension
FAULTY SHACKLES AND 2 BENT AXLES ON 2004 KEYSTONE COUGAR FIFTH WHEEL CAUSED TIRES EXCESSIVE WEAR TO CORE. ONE TIRE BLEW OUT. LESS THAN 7000 LONG DISTANCE MILES ON CAMPER. WEIGHT WAS 2000 LBS UNDER LIMIT OF 10,000 LBS. KEYSTONE CLAIMS NO RECALL AND NO RESPONSIBILITY, WITH NO EXPLANATION AS TO WHY THIS WOULD OCCUR. OTHERS LIKE US ARE EXPRESSING SAFETY CONCERN OVER THE INTERNET. *TR
Apr 21, 2008 · 7,000 miles
Tires
WHILE DRIVING ON I26 W, " MISSION" TIRE BLOWUP ON OUR RV CAUSING AN EXPENSIVE DAMAGE TO OUT 5TH WHEEL. DO TO RELATIVELY LOW SPEED AND WHERE IT HAPPENED THERE WAS NO SERIOUS ACCIDENT OR INJURIES. THE TIRES ON THE RV ARE PROPERLY INFLATED AND NEW WITH ONLY 2500 ON THEM. *TR
Nov 22, 2007

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.