The 2011 Keystone Cougar has 7 safety recalls and 9 owner complaints on file with NHTSA. The most-reported problem area is structure (4 complaints).
Recalls7safety recalls
Complaints9filed by owners
Crashes · fires0 · 0reported in complaints
Injuries · deaths0 · 0reported in complaints
Safety recalls
Equipment
NHTSA recall 17V755000 · Nov 22, 2017 · 1,205,997 vehicles
Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Problem: Keystone RV Company (Keystone) is recalling certain model year 2010-2012 Cougar 26SAB and 29RES recreational vehicles manufactured from October 5, 2009, through October 24, 2011. The rear bumper, which holds the spare tire assembly, may experience metal fatigue causing the spare tire to separate from the vehicle.
Risk: Over time, the bumper may fail and/or separate from the vehicle, increasing the risk of personal injury and property damage.
Fix: Keystone will notify owners, and dealers will install a reinforcement kit free of charge. The safety recall began on September 28, 2012. Owners may contact Keystone at 1-866-425-4369.
NHTSA recall 11V094000 · Feb 10, 2011 · 469 vehicles
Problem: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 COUGAR AND LAREDO TRAVEL TRAILERS. THE AXLES ARE INSTALLED BACKWARDS CAUSING A SLIGHT REDUCTION IN BRAKING TORQUE AND SHORTENED BRAKE LINING SERVICE LIFE.
Risk: OVER TIME DIMINISHED BRAKING CAPACITY COULD LEAD TO AN INCREASED RISK OF PROPERTY DAMAGE AND/OR PERSONAL INJURY.
Fix: DEALERS WILL INSPECT THE AXLES TO VERIFY THE BRAKE WIRES ARE ON THE OFF-DOOR SIDE. IF THEY ARE NOT, THE AXLES WILL BE REMOVED AND REVERSED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 18, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Trailer hitches
NHTSA recall 11V002000 · Jan 4, 2011 · 1,086 vehicles
Problem: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2010-2011 COUGAR, LAREDO AND OUTBACK TRAVEL TRAILERS EQUIPPED WITH LIPPERT COMPONENT HITCH COUPLERS FOR LACK OF INDENTATION ON THE FORWARD EDGE OF THE COUPLER.
Risk: IF THE COUPLER IS LACKING THE INDENT IT WILL LEAD TO AN INCREASED RISK OF TRAILER SEPARATION FROM THE HITCH BALL WHILE TOWING RESULTING IN PROPERTY DAMAGE AND/OR VEHICLE CRASH.
Fix: OWNERS ARE ASKED TO INSPECT THE HITCH COUPLER FOR THE CORRECT STAMPING. IF THE HITCH COUPLER IS NOT FORMED CORRECTLY ARRANGEMENTS WILL BE MADE TO REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 24, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Electrical system › Wiring › Fuses and circuit breakers
NHTSA recall 10V606000 · Dec 1, 2010 · 2,693 vehicles
Problem: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 SPRINTER, COUGAR AND FUZION TRAVEL TRAILERS EQUIPPED WITH SIEMENS AND MURRAY ONE INCH PLUG-IN CIRCUIT BREAKERS. THE "SPRING CLIP" PLUG-IN ASSEMBLY MAY BREAK OR FAIL TO PROVIDE SUFFICIENT FORCE TO MAINTAIN A PROPER ELECTRICAL CONNECTION IN THE PANEL BOARD.
Risk: THIS COULD LEAD TO EXCESSIVE TEMPERATURE, ARCING OR THERMAL DAMAGE AT THE CONNECTION POINT AND POTENTIAL DAMAGE TO THE PANEL BOARD'S ELECTRICAL INSULATION WHICH COULD LEAD TO FIRE, PROPERTY DAMAGE, OR PERSONAL INJURY.
Fix: DEALERS WILL INSPECT THE BREAKERS AND REPLACE AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 15, 2010. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Wheels
NHTSA recall 10V597000 · Nov 23, 2010 · 2,338 vehicles
Problem: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 TRAVEL TRAILERS EQUIPPED WITH 15" X 6" WHITE SPOKE OR MODULAR DESIGN STEEL WHEELS WITH A SIX HOLE BOLT PATTERN. SOME OF THE WHEELS MAY HAVE INADEQUATE WELD PENETRATION BETWEEN THE OUTER RING AND THE CENTER PLATE DUE TO IMPROPER PLATE ALIGNMENT.
Risk: THERE COULD BE A POTENTIAL WHEEL FAILURE AND WHEEL LOSS INCREASING THE RISK OF A CRASH, OR PERSONAL INJURY.
Fix: KEYSTONE WILL REPLACE THE WHEELS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 15, 2010. OWNERS MAY CONTACT KEYSTONE AT 1-866-425-4369.
Equipment
NHTSA recall 10V478000 · Oct 5, 2010 · 5,459 vehicles
Problem: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 RECREATIONAL VEHICLES EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
Risk: A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
Fix: DEALERS WILL ISOLATE AND PERFORM A DROP PRESSURE TEST ON THE OVEN SUPPLY TUBE AND IF THE TUBE LEAKS IT WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2010. OWNER MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Structure Body › Bumpers; Body
4
0
0
0
—
Tires
3
0
0
0
—
Electrical system
1
0
0
0
—
Equipment Recreational vehicle/trailer › Lpg systems › Lines and fittings
1
0
0
0
—
Equipment adaptive/mobility
1
0
0
0
—
Unknown or other
1
0
0
0
—
Wheels
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Apr 6, 2017 · 25 milesWheels THE SPARE TIRE HAS A COVER AND THE TRAILER HAS ALWAYS BEEN STORED IN A TEMPERATURE-CONTROLLED GARAGE. THE TIRE WAS INSTALLED ON THE TRAILER (IN THE RIGHT REAR POSITION) FOR THE FIRST TIME, PRESSURE CHECKED (65 PSI), AND DRIVEN 25-30 MILES ON I-25 AT 60-62 MPH BEFORE SUFFERING A CATASTROPHIC BLOW-OUT (ACCOMPANIED BY A VERY LARGE "BANG"). THE ENTIRE TREAD AREA PEELED OFF THE TIRE AND A LARGE HOLE REMAINED IN THE TREAD AREA OF THE CARCASS WITH JAGGED STEEL BELT CORDS PROTRUDING. WHILE GETTING THE TRAILER STOPPED, THE FLAILING TIRE (VISIBLE IN THE REARVIEW MIRROR) REPEATEDLY STRUCK THE SIDE OF THE TRAILER. THE WHEEL MOLDING ON THE SIDE OF THE TRAILER ABOVE THE WHEELS WAS TORN OFF AND…
Nov 11, 2015Unknown or other I OWN A 2011 KEYSTONE COUGAR 5TH WHEEL THAT INCORPORATES A SLIDE-OUT BUMPER / BIKE RACK THAT THE SPARE TIRE IS MOUNTED ON. THE SAME PRODUCT WAS USED IN SIMILAR 2011 KEYSTONE 5TH WHEELS THAT WERE THE SUBJECT OF A KEYSTONE RECALL #12-178 INVOLVING THE NHTSA. OUR BUMPER HAS FAILED IN THE SAME MANOR DUE TO METAL FATIGUE. THIS WAS A VERY SERIOUS SITUATION THAT OCCURRED WHILE DRIVING ON THE INTERSTATE THROUGH SALT LAKE CITY ON 6 LANES OF TRAFFIC TRAVELING 80 MPH. THE BUMPER HOLDING THE SPARE TIRE & OUR 2 BIKES ON THE RACK WERE HANGING JUST ABOVE THE PAVEMENT. FORTUNATELY, SEVERAL DRIVERS ALERTED ME TO THIS & I WAS ABLE TO PULL OVER TO THE SHOULDER. WHILE DEALING WITH THIS, I WAS NEARLY KILLED BY…
Aug 14, 2015 · 6,000 milesTires THE ORIGINAL EQUIPMENT (TIRES) FROM A KEYSTONE COUGAR TRAILER. IN A TWO WEEK TIME FRAME (AUGUST 2-14, 2015) WHILE ON VACATION, 4 TOWMAX TIRES ST22575R15D BLEW OUT ON THE HIGHWAY. THESE TIRES WERE APPROX. 4.5 YEARS OLD WITH LESS THAN A TOTAL OF 6,000 MILES.THE SPARE THAT BLEW HAD LESS THAN 1,000 MILES. WHEN PARKED, THE TIRES WERE COVERED AND NOT IN DIRECT SUNLIGHT. I FEEL THESE TIRES WERE/ARE DEFECTIVE AND A EXAMINATION SHOULD BE DONE TO PREVENT THE POTENTIAL OF A MORE SERIOUS ACCIDENT HAPPENING.
May 24, 2013Structure › Body TIRES ARE APPROXIMATELY 1.5 YEARS OF AGE BASED ON "0111" DOT CODE AND HAVE APPROXIMATELY 2000 MILES OF USE (NO SIGNS OF DRY ROT OR OTHER FAILURE PRIOR TO TREAD SEPARATION 1ST INCIDENT MAY 24TH 2013 WHILE TRAVELING APPROXIMATELY 60 MPH ON A FARM TO MARKET ROAD I HAD A POWERKING TOWMAX ST235/80R16 TIRES BLOWOUT AND TREAD SEPARATION. REPLACED TIRE AND RETURNED HOME (~150 MILES) CONTACTED DYNAMIC TIRE CORPORATION AND AFTER SHIPPING THEM THE TIRE THEY FOUND NO APPARENT DEFECT TO THE TIRE AND PAID FOR THE REPLACEMENT TIRE AND THE REPAIRS TO MY TRAILER. (~$2000 IN DAMAGES) HOWEVER DID NOT PAY TO REPLACE THE OTHER 3 REMAINING TIRES. 2ND INCIDENT AUGUST 14TH 2013 UPON PICKING UP THE UNIT AFTER…
Nov 14, 2012 · 4,000 milesEquipment › Recreational vehicle/trailer › Lpg systems › Lines and fittings TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE FURNACE FUEL LINE WAS LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FUEL LINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/02/2013*LJ THE CONSUMER STATED THE LINE WAS RAN OVER THE FRAME, UNDER FLOOR, AND WITH BODY SHIFTING THE COPPER 3/8S LINE WAS CRUSHED AND CRACKED. THIS ALLOWED 17 GALS OF FUEL VAPORS TO LEAK INTO THE CAMPER LIVING AREA, UNDER BELLY, AND THE STORAGE AREA. CAMPING WORLD TOOK PICTURES OF THE PROBLEM FOR KEYSTONE TO PAY THE BILL. KEYSTONE ONLY PAID HALF AND REFUSED TO LOOK INTO A RECALL.…
Oct 1, 2012Structure › Body › Bumpers 2011 COUGAR 26 SAB. CONSUMER WRITES IN REGARDS TO REAR BUMPER FAILURE AND RECALL THAT WAS ISSUED. RECALL # 12V355000. *TGW THE CONSUMER STATED A PASSERBY INFORMED HIM, THAT HIS REAR BUMPER WAS ABOUT TO FALL OUT. THE CONSUMER STATED THE METAL WAS EXTREMELY THIN, AND HE WANTED THE BUMPER REPLACED WITH A HEAVY DUTY BUMPER. THE DEALER INFORMED THE CONSUMER, THE BUMPER WOULD HAVE TOE BE REPLACED WITH THE SAME BUMPER AS BEFORE. THE CONSUMER THEN WENT TO A WELDING SHOP AND HAD SOME BRACES PUT ON. THE WELDING SHOP, INFORMED THE CONSUMER IT MAY BREAK AGAIN, DUE TO THE THIN METAL.
Feb 3, 2012 · 11,250 milesStructure THE 2011 KEYSTONE COUGAR XLITE 26SAB BUMPER IS SEPARATING FROM THE RV FRAME ALONG THE WELD JOINTS ON BOTH SIDES OF THE RV CREATING THE POTENTIAL FOR THE BUMPER, SPARE TIRE CARRIER, AND SPARE TIRE TO SEPARATE ENTIRELY THE FRAME. THE BUMPER IS USED ONLY FOR THE SPARE TIRE AND IT'S MOUNTING BRACKET. UPDATED 06/27/12 *BF RECEIVED PHOTOS. UPDATED 06/27/12 UPDATED 07/26/12*LJ UPDATED 07/30/12
Jul 1, 2011 · 2,000 milesTires TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR EQUIPPED WITH POWER KING TOW MAX TIRES. THE TIRE SIZE WAS 235/80/R16 AND THE DOT NUMBER WAS 83B5GPB1210. WHILE DRIVING 65 MPH, THE CONTACT STATED THAT THE FRONT DRIVERS SIDE TIRE BLEW OUT WITHOUT WARNING. THE DEALER ADVISED THE CONTACT TO SPEAK DIRECTLY TO THE MANUFACTURER WHO OFFERED NO ASSISTANCE WHEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/07/12 *BF WHEN THE TIRE EXPLODED, IT CAUSED DAMAGE TO THE TRAILER.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.