*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Air bags
The clock spring system failed, rendering all of the cars' steering wheel functions non-functional. The airbag light is on and the steering wheels airbag does not operate as well as the cars horn and auto cruise controls. The instrument cluster is malfunctioning as well. The safety risks associated with the malfunctions could result in great harm to the driver and passengers in the vehicle.
May 1, 2026Fuel/propulsion system
currently leaking raw fuel under the hood (matching Recall 15F7) and stalling after fill-ups (matching Recall 24V110000). I am requesting a Specialized Safety Review and Goodwill Assistance to cover the repair because this is a documented manufacturing defect, not wear-and-tear." 2. Leverage the "Suction Jet Pump" Investigation There is a current investigation (as of early 2026) because VWâs recent fuel pump recall (24V110000) didn't include enough vehicles.
Dec 1, 2025Fuel system, gasoline
The contact owns a 2016 Volkswagen Passat. The contact stated that while driving at various speeds, there was an abnormal fuel odor coming from the vehicle. There was no warning light illuminated. The dealer was notified of the failure but offered no assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 16V403000 (Fuel System, Gasoline). The manufacturer was notified of the failure, and the contact was informed that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 89,000.
Dec 15, 2025 · 89,000 milesFuel system, gasoline
The contact owns a 2016 Volkswagen Passat. The contact stated that while driving at 40 MPH, there was a strong gasoline odor inside the cabin. The contact immediately pulled over and exited the vehicle to inspect for visible fuel leaks, but found no leaks. While attempting to restart the vehicle, the vehicle failed to start. While driving at an undisclosed speed, the vehicle jerked and stalled repeatedly. Additionally, the brakes failed to function properly, preventing the vehicle from stopping as needed. The vehicle was driven to an independent mechanic to be diagnosed. The independent mechanic associated the failure with NHTSA Campaign Number: 16V403000 (FUEL SYSTEM, GASOLINE); however,…
Nov 1, 2025 · 115,000 milesService brakes
The vehicle has been alerting error codes 16352 for failing to communicate with ABS module causing warning lights for ABS, brake and the ESC systems to illuminate. The brake system related vehicle stabilizing functions (ABS/ESC) is not be available, increasing the risk of a loss of vehicle control and could lead to a crash causing injury and/or property damage. Please reference Safety Recall Code: 45F2
Jul 1, 2025Fuel/propulsion system
Smell of fuel near rear seat. Gasket OK.
Apr 1, 2025Air bags › Frontal › Driver clockspring/spiral cassette
The contact owns a 2016 Volkswagen Passat. The contact stated that on seven occasions, the clock spring failed while driving at various speeds. The contact stated that there was an abnormal clicking sound coming from the vehicle with the air bag warning light illuminated on the instrument panel. The contact stated that the clock spring was replaced under warranty; however, the failure returned soon after repair. The manufacturer was notified of the failure, and a Corporate Representative was sent to the dealer to test the repair. The representative test driving the vehicle also experienced with failure, and the clock spring fractured while operating the vehicle. The vehicle was not yet…
Jan 1, 2020 · 27,000 milesFuel/propulsion system
Description of the Problem: The fuel pump housing on my 2016 Volkswagen Passat (1.8L TSI) developed visible cracks, which caused a persistent fuel vapor smell around the vehicle, especially after refueling. The failed component â the plastic fuel pump assembly manufactured by Continental â is available for inspection and has been photographed. Safety Risk: The cracks allowed gasoline vapors to escape, creating a clear fire hazard. I experienced headaches from the fumes while driving, and the smell was strongest when the vehicle was full of fuel. Vapors were most noticeable when the air circulator was turned off, suggesting that fumes were entering the cabin. Confirmed by Mechanic: A…
Jul 3, 2025
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.