*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
I am reporting a recurring safety-related defect involving the factory-installed infotainment touchscreen in my 2017 Volkswagen Passat SE Technology. The touchscreen intermittently malfunctions in several ways. At times, the entire infotainment system freezes and becomes completely unresponsive, preventing access to any controls. The screen also has developed "dead spots" where touch inputs do not register. Additionally, it sometimes registers "phantom touches," responding to inputs when the screen is not being touched. I believe this presents a safety concern because the infotainment system is an integrated component of the vehicle and is intended to be operated by the driver. When the…
Aug 26, 2026Forward collision avoidanceCrash
The contact owns 2017 Volkswagen Passat. The contact stated that while driving at approximately 15 MPH, with the Forward Collision Avoidance system activated, the vehicle failed to detect another vehicle and the vehicle was involved in a crash. The air bags did not deploy. There was no injuries sustained. A Police report was filed but the information was not provided. The vehicle was vehicle was taken to a dealer where the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was 114,000.
May 12, 2026 · 114,000 milesFuel/propulsion system
cracks in the fuel pump houisng cauisng vapors and fumes into my car.
May 11, 2022Electrical system
ABS sensor has failed. Air bag sensor is faulty due to abs
Jan 5, 2026Service brakes
said vehicle started making a grinding sound and all of a sudden the brake pad or shoe they'll completely off of the vehicle and the caliper for disc brake was the wrong calipers on my front end of my vehicle and now it's upside down and backwards and it's not the right calipers for my vehicle
Dec 31, 1969Unknown or other
while in cruise control and going up a incline or a hill The EPC light will come on and the car will start lugging down very badly and have no power, they've said vehicle has done this for a year now and we have not been able to get any kind of acknowledgment of it from another dealership or the actual company I've said make and model of vehicle Volkswagen Passat
Dec 1, 2025Engine
The contact owns a 2017 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, with the check engine warning light and an unknown warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred, causing the vehicle to intermittently start and stop. The vehicle was taken to an independent mechanic, but was not diagnosed. The mechanic informed the contact that the failure could be related to an electrical malfunction. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not made aware of the failure. The approximate…
Nov 10, 2025 · 355,000 milesFuel/propulsion system
began smelling fuel in the cockpit about 2 months ago but thought not much about why until it kept getting stronger. Looked under the car a saw fuel dripping in front of rear passenger wheel and directly under tank.
Sep 28, 2025
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.